Associate Technical Support Engineer

Create the future of e-health together with us by becoming an Associate Technical Support Engineer. At CompuGroup Medical we have the mission of building ground‑breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution Support customers using CGM proprietary products by answering calls for technical support. Respond to customer inquiries and monitor programs to ensure on‑time, effective responses. Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes. Manage multiple open cases and provide timely updates to internal and external customers. Your Qualification Associate’s Degree or 2 years Call Center/Customer Support experience. Must have the ability to pay attention to detail and to work independently. Must have the ability to handle confidential information. Excellent organizational and prioritization skills. Strong interpersonal and communication skills verbally and written. Ability to work in a fast‑paced environment. Ability to multi‑task and work efficiently. What you can expect from us Purpose : Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. Equal Opportunity Employer : At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities : We offer a variety of internal career opportunities and numerous long‑term perspectives. Security : We offer a secure workplace in a crisis‑proof market. All‑round benefits package : Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment : Modern workplaces, flexible working hours, hybrid work options and much more. #J-18808-Ljbffr