Lead Housekeeper

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

Why Join Us? At Tufts Medicine - Lowell General Hospital , we're more than a health system - we're a community of the brightest minds and the biggest hearts in healthcare. We combine academic innovation with compassion and community. Our Environmental Services Workers are a critical part of our team and our hospital. Lowell General Hospital is a great place to work - with a family friendly culture, competitive salaries, and great benefits . If that excites you, then you belong with us.

Job Profile Summary

This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking, sterilization and transportation to ensure all required support activities are completed in a timely manner and meet the organization's quality standards and expectations. In addition, this role focuses on performing the following Environmental Services duties: Researches the environmental effects of activities to develop methods of controlling or minimizing factors contributing to environmental damage and/or improve the effectiveness of restorative activities. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Works under limited supervision for routine situations, provides assistance and training to lower level employees, and problems typically are not routine and require analysis to understand.

Job Overview

Under the direction of the Supervisor/Site Manager, this position performs a variety of housekeeping and administrative tasks and assists in the supervision of housekeeping employees in the absence of the supervisor. This position coordinates the department daily tasks, among frontline employees, and ensure a clean, safe environment. This position is responsible for room inspections, coordinating scheduled floor care, shift lineup coverage, inter-department customer relations, and supervision of bed tracking. This position will also perform various other tasks to aid the shift they are assigned to by the ES department. Including covering shift positions when the department has scheduling constraints.


Job Description

Minimum Qualifications:


1. One (1) year of related experience.


What We Offer

Competitive salaries & benefits that start on day one

403(b) retirement with company match

Tuition reimbursement

Free on-campus parking

Career growth opportunities

Guaranteed hours and set schedule


Location: Lowell General Hospital - 295 Varnum Avenue - Lowell, MA

Hours: 40 Hours - Day shift: 7am-3:30pm - Every other weekend (Sat-Sun) and every other holiday is required

Preferred Qualifications:


1. High school diploma or equivalent.


2. Three (3) years of related experience, preferably in a hospital setting.


3. Bilingual.


Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.


1. Completes weekly projects as designated by the supervisor. Coordinates all project work assigned by management for shift(s), and communicates progress of work with other shift leads. Reports any equipment problems to supervisor.


2. Makes sure employees are properly equipped and supplied with the necessary items to complete their tasks.


3. Follows proper procedures concerning infection control, chemical control, hazardous waste disposal and handling.


4. Follows proper work safety practices and body mechanics.


5. Performs beginning and end of shift check-in, and rounds through facility.


6. Operates of heavy duty electrical equipment: wet vacuums, extractors, buffers, floor machines, auto scrubbers, upholstery machines, pressure washers and upright vacuums.


7. Participates in accurate inventory and record keeping concerning laundry services. Communicates to manager when supplies are needed.


8. Performs other duties as required e.g. marking linen; cleaning the linen areas; washing/drying mops, rags, lab coats, cubicle curtains, kitchen linens, etc.


9. Performs the following as needed during functions: setting up of furniture, distribution and set-up of audio visual equipment, and general cleaning, before or after functions.


10. Successfully completes competency assessment. Answers questions concerning policies and procedures while in the work environment.


11. Works in open positions when necessary to assure all areas have adequate coverage.


12. Allocate resources to provide coverage thought the facility.


13. Conducts quality insurance inspections and ensures corrective action as required based on minimum QA score.


14. Coordinates and executes small furniture moves, and room setups in a timely manner.


15. Conducts monthly employee safety committee meetings, and monthly department safety inspections.


16. Maintains composure and professionalism during difficult situations.


Physical Requirements:


1. Standing, walking, bending, and stretching majority of shift.


2. Ability to push heavy loaded carts and lift between 30-60 lbs.


3. Occasional climbing of ladders.


4. Frequent exposure to dirt, dust, blood, body waste, and contaminated waste. Exposure to climate conditions when depositing trash in compactor.


5. Possibility of cuts and needle punctures.


6. Occasional exposure to hazards which may cause serious injury/illness (T.B., hepatitis, rodent bites). When working in non-patient areas, those hazards are minimal.


7. Requires manual dexterity using fine hand manipulation to operate prescription medications and computer keyboard.


Skills & Abilities:


1. Ability to read simple instructions, write, and speak basic English.


2. Ability to operate simple mechanical devices such as floor rotos, vacuums, compactors, etc.


3. Familiarity with operation of heavy duty, electrical cleaning equipment.


4. Ability to interact with other hospital staff members, visitors, and patients in a friendly, cooperative manner.


About Lowell General
For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet®-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation:
The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent of hospitals have achieved a fourth consecutive Magnet designation.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

$17.00 - $20.02