IT Support Technician

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Commtech, a New Charter Technologies company, is one of the most trusted and experienced names in IT services in the Gulf South. Our success is built on providing fast, simple and quality solutions and managing both routine day-to-day operations and maintenance as well as more complicated, enterprise-level projects through the culture of "partnering with customers". We offer a culture built on the principles of integrity, teamwork, quality, contribution, and growth.


At Commtech, a New Charter Company, we are seeking an IT Project Engineer in Metairie, LA (in other companies this person could hold the title of Service Desk Specialist, Technical Support Engineer, Help Desk Support Specialist, CSR) to provide responsive technical support and deliver excellent end-user service for client environments.


This is an onsite position based in Metairie, LA.


In this role, you will work closely with end users, internal engineering teams, and client stakeholders to resolve Tier 1 technical issues using Microsoft 365, basic networking tools, and systems while maintaining strong communication throughout the support process.


To be successful in this role, you demonstrate professionalism, communicate clearly with both technical and non-technical users, and efficiently manage multiple support requests while continuing to build technical knowledge and troubleshooting skills.


We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply.


General Job Duties Include

• Provide help desk support by handling Tier 1 tickets including password resets, basic network troubleshooting, and system troubleshooting

• Manage an average of 10-15 support tickets per day while maintaining excellent customer service

• Communicate effectively with end users to diagnose and resolve technical issues promptly

• Escalate more advanced technical issues to senior engineering staff when appropriate

Required Experience

• Strong customer service and professional bedside manner when supporting users

• Excellent written and verbal communication skills

• Ability to learn quickly in a fast-paced technical environment

• Excitement and curiosity for technology and IT support

Preferred Experience

• Previous technical support or IT-related experience or education

• Experience working for a Managed Service Provider (MSP) is preferred but not required

• Call center or high-volume customer support experience

• Experience supporting Microsoft 365 (O365) environments or other IT systems

Compensation

The compensation is expected to start at $40,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.


CommTech, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. CommTech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.