Telecom OSS BSS billing architect

Telecom Business Support System (BSS) Domain Specialist

Keywords: CRM, Billing, Order Management and Enterprise Product Catalogue domains

Role Purpose

Lead business and technology solution architecture and design for Telecom Business Support System (BSS) i.e. CRM, Billing, Order Management and Enterprise Product Catalogue domains

Leverage telecom, media domain and Amdocs products knowledge to develop an optimal solution and leveraging Amdocs OOTB capability

Act as liaison and representative of IT as Domain Specialist and liaise with business and technology community for IT/ Business initiatives phases, to ensure that the solution meets the defined needs of the business and IT objectives

Experience and skills required

Must be a SME within Telecom BSS domain

Minimum of 12+ years of hands on experience on telecom wireline, wireless and cable industry with minimum of 5+ years of experience in e2e BSS solution consulting, architecture and design

Proven implementation experience with at least 2 large Telecom BSS rollouts in Telecom Wireless industry

In depth understanding of fixed, mobile and convergence domains and related markets

In depth understanding of various CRM, Billing, Order Management and Product Catalogue COTs products

Strong understanding of Amdocs products suite will be an added advantage

Exposure and knowledge on TMForum eTOM, TAM and SID models specifically around Customer and Product domain

Key Accountabilities:

Analyze, interpret and translate clients' business needs into rigorous Business and System Requirements documents for strategic business project. Manage and participate in the capture and definition of all stakeholder requirements and agreement on their prioritization

Facilitate workshops with stakeholders, provide leadership to determine and define the appropriate Solution Architecture and Design

Lead, Consult and communicate with required team members involved in the delivery of program to ensure alignment with the agreed works program & IT Blueprint

Lead, Consult and communicate with Business units in the evolution of business/knowledge processes and supporting infrastructures

Actively participate in the requirements analysis, process definition, solution architect & design and development, reviews (internal & external) and presentation

Identify and communicate any potential solution options for cost savings

Act as liaison and representative of IT as Business Analyst / Domain Specialist and liaise with business community for Analysis, Design and Build phases, to ensure that the solution meets the defined needs of the business and IT objectives

Provide key IT direction for Business capabilities and processes.