Community Care Coordinator

Job Description

Job Description

Assisting Hands Home Care Cary
Location: Cary & Raleigh, NC
Position: Full-Time
Schedule: Monday-Friday with one weekend per month. 

Make a Difference Beyond One Client

Assisting Hands Home Care Cary is looking for an experienced, compassionate, and highly organized Community Care Coordinator to join our growing team.

This is an ideal position for a CNA or experienced home care professional who has hands-on caregiving experience and is ready to take the next step into a coordination and leadership role.

The Community Care Coordinator will oversee care delivery across multiple senior living communities in Cary and Raleigh , ensuring residents receive reliable, compassionate, and personalized care while supporting caregivers, families, and our office team.

Our Community Care program is different from traditional one-on-one home care. Caregivers may assist multiple residents throughout the day, making strong organization, communication, time management, and leadership skills essential to success.

What You'll Do

• Visit and regularly check in at multiple senior living communities in Cary and Raleigh
• Check in with caregivers and residents to ensure scheduled services are being completed
• Follow up with clients and families to ensure they are satisfied with the care they are receiving
• Communicate clearly and professionally with residents, families, caregivers, community staff, and the Assisting Hands office
• Identify and address concerns quickly and professionally
• Handle challenging situations involving clients, caregivers, and family members with patience, professionalism, and confidence
• Provide ongoing training, coaching, and support to caregivers
• Train new caregivers on Community Care procedures, expectations, and client-specific tasks
• Ensure caregivers understand and follow detailed care schedules and task lists
• Monitor caregiver performance and provide feedback when needed
• Communicate changes in client needs or care plans to the office
• Help coordinate caregiver schedules and coverage when needed
• Follow up on missed tasks, schedule changes, and client concerns
• Ensure medication reminder protocols and other Community Care procedures are being followed
• Maintain strong relationships with senior living community staff and leadership
• Keep the Assisting Hands office informed of what is happening in each community
• Attend weekly office meetings and provide updates on each location
• Assist with improving systems and processes as our Community Care program continues to grow

What We're Looking For

The ideal candidate is someone who:

• Is a CNA or has significant hands-on home care experience
• Understands the daily challenges of working with older adults and their families
• Has experience providing personal care and assisting with activities of daily living
• Is comfortable working with clients who may have dementia, confusion, behavioral challenges, or changing care needs
• Can confidently handle difficult conversations and challenging situations
• Is comfortable addressing concerns with caregivers and holding team members accountable
• Communicates clearly, professionally, and consistently
• Is highly organized and able to manage multiple locations and priorities
• Follows through and does not let issues fall through the cracks
• Has strong problem-solving skills and can think independently
• Is comfortable training and coaching caregivers
• Can build positive relationships with clients, families, caregivers, and senior living community staff
• Understands the importance of documenting and communicating changes promptly
• Is reliable, dependable, and able to work independently while remaining connected to the office team
• Has a valid driver's license and reliable transportation to travel between Cary and Raleigh locations

The Right Person for This Role

We are looking for someone who is more than just a caregiver . We need someone who can be a leader, advocate, trainer, problem-solver, and strong communicator.

You should be comfortable walking into a community and asking:

"Are our clients receiving the care they need?"
"Are our caregivers supported and following the care plans?"
"Are families happy with the communication and care?"
"What needs to be addressed before it becomes a bigger problem?"

You will play an important role in making sure our clients receive the quality of care they deserve and that our caregivers feel supported and prepared to provide it.

Why Join Assisting Hands Home Care Cary?

At Assisting Hands, we believe that great care starts with great communication . We are committed to providing personalized care while building strong relationships with our clients, families, caregivers, and community partners.

Our Community Care program is growing, and this position offers the opportunity to play a key role in developing and strengthening a specialized model of care that helps older adults remain independent while receiving the assistance they need.

If you are an experienced CNA or home care professional who is ready to take your experience to the next level and make a larger impact, we would love to hear from you.