Patient Services Coordinator - Cancer Center Float Pool - Casual Days

Patient Services Coordinator

UPMC Williamsport has an opening for a Patient Services Coordinator to join the Hillman Cancer Center Float Pool! This is a Casual role that will work per diem Day shift with no weekend or holiday rotation. This position will primarily work at UPMC Williamsport's Divine Providence Campus and will be floated as needed to the UPMC NCPA Cancer Centers located in Wellsboro and Coudersport. Float pool employees receive an additional 10% float differential added to their hourly base rate regardless of float utilization.

Purpose: The Patient Service Coordinator is responsible for managing the clinic and providing outstanding customer service to all patients and families.

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

High School graduate or equivalent required. Minimum of three years of direct patient care and or phlebotomy experience. Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. Possesses excellent organizational skills.

Licensure, Certifications, and Clearances: Medical Assistant or Phlebotomy licensure preferred CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

UPMC is an Equal Opportunity Employer/Disability/Veteran