Administrative Specialist

Careers at DPH

Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Under direct supervision, supports clients in the agency's health services clinics by conducting registration interviews, assessing financial eligibility, processing client information, and ensuring the delivery of services aligns with the agency's core values. This position follows the agency's policies and procedures to maintain efficient, confidential, and effective service delivery.

Clinic Operations or Health Department Operations: Greets customers, answers phone calls, schedules appointments in the Electronic Health Record (EHR) system, and assists clients with inquiries. Ensures smooth clinic operations by efficiently managing medical records, both paper and electronic, in compliance with established policies and guidance. Provides assistance with the operations and safety of the Health Department.

Client Financial Assessment & Eligibility Determination: Assesses financial information to determine client eligibility based on established guidelines, program requirements and Patient Billing Administration Manual. Verifies healthcare coverage in the HDX database. Adheres to Petty Cash & Change Funds and Patient Billing program policies and procedures to ensure accuracy and compliance. Facilitates the completion of Medicaid applications as required by financial findings.

Direct Client Services: Meets, interviews, and assists clients during intake and check-out, ensuring all interactions align with program policies and procedures. Processes client information accurately, completes medical records, and updates client profiles in Stateside Immunization Online Network (SIMON), EHR, and AppXtender systems.

Customer Service: Maintains strict confidentiality and uphold the highest standards of client privacy. Ensures the delivery of services aligns with the agency's core values. Collaborates with other team members to ensure the effective delivery of services and promote a positive, professional and supportive working environment.

Administrative Support: Completes and submits all required reports, and documentation, including Personnel Cost Accounting System (PCAS), South Carolina Enterprise Information System (SCEIS), leave requests, and in-service/training requests, following agency policies and supervisor's guidance. Participates in required and optional training opportunities to support professional development. Contribute to disaster response efforts as needed, supporting agency operations during emergencies. Actively participates in team meetings and contributes to team goals and initiatives.

Minimum and Additional Requirements

State Minimum Requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: High School Diploma or GED with one (1) year related clerical experience or High School Diploma or GED with any amount of SCDHEC or SCDPH experience. Must possess a current driver's license. Must be able to lift 30 pounds and able to sit or stand for long periods of time with some bending, reaching, stooping and pulling. Must possess tact and ability to communicate effectively, both orally and in writing with co-workers and general public. Immunization Requirements: All employees who are healthcare workers with job-specific exposure risk are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, varicella, and Hepatitis B prior to beginning employment.

Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate. Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Additional Comments

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant, being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

IMMUNIZATION: All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.

The South Carolina Department of Public Health offers an exceptional benefits package for Full Time Employees (FTE) positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *

*Enrollment in one of the listed plans is required for all Full Time Employees (FTE); please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.

Benefits

Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.