Customer Support Specialist - Spanish/English

We’re always on the lookout for passionate individuals to help us shape the future of customer experience. A culture that values collaboration, creativity, and diversity Whether you’re directly engaging with clients or driving innovation in technology, you’ll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people at the core of everything we do. Our team members are empowered to bring their unique skills to the table, contributing to a company that’s leading the way in customer experience solutions. With a presence across the United States, India, the Philippines, the Dominican Republic, Jamaica, Honduras, and Columbia, UnifyCX offers opportunities to work in dynamic markets around the world. No matter where you're based, you'll be part of a global network dedicated to delivering exceptional customer experiences. Our Foundation: GlowTouch & Collective Solution UnifyCX is born from the integration of GlowTouch, a global expert in customer care and technology outsourcing, and the strategic acquisition of Collective Solution, known for its customized service solutions. Explore Opportunities Ready to join us? Check out our current openings below. Location: San Antonio, TX Remote Status: On-Site Job Id: 4132 # of Openings: 1 UnifyCX is growing and looking for Customer Support Specialists to join our motivated and ambitious team in San Antonio. Perks and Benefits: $20 per hour You can potentially earn work from home status after the first 90 days. What Will You Do? As a Customer Support Specialist, you will serve as a key resource for customers, retail partners, and internal stakeholders, ensuring every interaction reflects a commitment to exceptional customer experiences. You will manage customer inquiries across multiple channels, resolve issues efficiently, and collaborate with internal teams to ensure customers receive timely, accurate, and empathetic support. Key Responsibilities: Provide support to customers, retail partners, and internal stakeholders regarding products, services, workflows, results, and overall customer experience. Manage customer interactions through Zendesk, including email, phone, and chat channels, ensuring accurate documentation, proper categorization, prioritization, and timely resolution of support requests. Serve as a customer advocate by delivering clear guidance, thoughtful communication, and empathetic support throughout the customer journey. Escalate issues appropriately while maintaining ownership of the customer experience and ensuring seamless communication between stakeholders. Identify recurring customer concerns, trends, and process improvement opportunities, sharing insights with internal teams to enhance service delivery. Maintain accurate records and documentation to support effective issue resolution and operational excellence. Collaborate with cross-functional teams to improve workflows, resources, and customer support processes. Represent company values and a commitment to customer care through every interaction. Contribute to a positive team environment by supporting colleagues, sharing knowledge, and helping drive continuous improvement. Who are you? You are the trusted first point of contact for customers, retail partners, and internal stakeholders. You bring a customer-first mindset, strong judgment, and a calm, empathetic approach to every interaction. You know how to navigate sensitive situations, communicate clearly with different audiences, and take ownership of issues from start to finish. You thrive in fast-paced environments, value collaboration, and are committed to delivering exceptional support experiences that build trust and confidence. This role is initially onsite, with the potential to transition to work from home within 90 days based on performance and business needs. Applicants must live within 50 miles of one of our office locations. Experience: 3–5 years of customer service or customer-facing support experience, preferably in healthcare, consumer technology, retail partnerships, or other environments where accuracy, sensitivity, and sound judgment are critical. Professional proficiency in written and spoken Spanish. Experience working with customer support platforms such as Zendesk and collaboration tools including Slack and Google Workspace. Strong organizational skills with exceptional attention to detail in documentation, case management, and follow-through. Exceptional written and verbal communication skills with the ability to remain clear, calm, and helpful in complex situations. Strong emotional intelligence with the ability to adapt communication styles to meet the needs of different audiences. Proactive problem-solving skills with a demonstrated ability to take ownership and drive issues to resolution. Ability to balance competing priorities while maintaining a high level of service and professionalism. Collaborative, accountable, and dependable team player with a positive attitude and low-ego approach. Curious and eager to learn new technologies, processes, and industry knowledge. Who We Are: UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity. #J-18808-Ljbffr UnifyCX