Loan Originations Specialist

Loan Originations Specialist

Standard Hours: 40

Primary Location: SA Operations Center

Reports to: COO Division, Director of Member Experience

Job Description

The Loan Originations Specialist will work directly with a wide variety of members to ensure a stellar and speedy experience from start to finish. The Originations Specialist will act as the loan processor, primary point of contact for our members, and ensure accuracy of certification and disbursement requests. As part of the role, you will review borrower documents, identify any additional documents needed, manage borrower communications, proactively working following up on any outstanding items, identify applications in need of dedicated support, and assist with coordinating resources to for member needs. The Originations Specialist maintains ongoing book of business to track all members assisted as well as specific actions taken, roadblocks encountered and end results. This position is responsible for delivering world class member service at every turn, effectively managing pipeline activities to ensure timely completion and thoroughly documenting the process.

Responsibilities

Process borrower documentation to complete application process

Use industry and application knowledge to identify what else may be required from members

Work one on one with members throughout their entire application process

Work through loan underwriting and processing with members

Proactively identify applications in need of additional support

Ensure all underwriting requirements are meant on each application

Collaborate with internal partners and clients for member resolution

Process escalated/review requests from beginning to end

Maintain book of business with all members assisted

Thoroughly document all interactions and actions taken

Help coordinate resources for member needs or concerns

Facilitate certification and disbursement functions

Work directly with school personnel for manual requests

Review daily disbursement reports for accuracy

Work with accounting team to ensure consistency and accuracy of all funding requests

Work with leadership to identify opportunities to streamline application fulfillment

Review and screen various reporting to identify members in need of assistance

Perform additional related duties and projects as requested

Qualifications:

High School Diploma or GED, Associates Degree/Bachelor's Degree or equivalent work experience

Student lending, financial aid, consumer lending or credit union experience strongly preferred

Ability to succeed in a high-volume, fast-paced environment

Excellent written and verbal communication skills

Self-motivated and able to track, prioritize, and ensure completion of multiple concurrent tasks

Excellent people skills

Organized, with a keen attention to detail and follow up

Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Ability to handle and safeguard confidential and proprietary information

Exhibit superior professionalism and style in internal and external communications

Work Conditions

Sitting for extended periods of time

Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects

Physically able to participate in training sessions, presentations, and meetings

Minimal travel may be required for meeting with management, clients, and vendor unit business leaders

EEO