Human Resources Generalist (Goldenvoice)

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Human Resources (HR) Generalist is responsible for overseeing various areas of the HR life cycle, with a primary focus on employee relations, payroll, and talent acquisition support. The individual will provide ongoing support to employees & managers in the areas of policy interpretation, employee relations, training, and payroll, while acting as a trusted resource on HR-related matters. Additionally, the individual will be able to make recommendations and develop strategies in alignment with the Company's vision.

  What you will do

• Act as a trusted resource to managers and employees. Provide day-to-day human resources services in the areas of policy interpretation, employee relations, training, payroll, HR processes, and applicable employment practices.


• Lead employee relations investigations by conducting thorough, timely, and objective reviews of workplace concerns; provide coaching and guidance to managers and employees, and partner with HR team members to make recommendations for resolution and ensure consistent and compliant application of policies and practices.


• Train and provide support to Department Heads and Managers, developing and establishing strong working relationships while delivering guidance on employee relations, performance management, compliance and leadership practices. Continually evaluate training programs to ensure effectiveness and relevance.


• Facilitate and support manager training and development initiatives; serve as a Learning & Development ambassador by championing and communicating opportunities to employees and managers, and conduct regular audits to ensure compliance with all company-assigned training.


• Process weekly payroll for the designated employee population, ensuring accuracy, timeliness, and compliance; audit payroll data, resolve discrepancies, and serve as a key point of contact for payroll-related inquiries and issue resolution.


• Serve as a primary resource for workforce scheduling processes and systems; partner with managers to ensure schedules are aligned with business needs and staffing levels, provide guidance and troubleshooting support, and identify opportunities for process improvements and optimization.


• Support the Talent Acquisition process across AEG Presents in partnership with the Talent Acquisition team, including interview scheduling, coordinating candidate logistics, and assisting with applicant flow processes while ensuring a positive candidate experience consistent with our organization’s hiring strategies.


• Manage employee Leaves of Absences and Accommodations under the ADA process; liaise with external partners, corporate office, human resources team, employee, and supervisor to facilitate the interactive process, answer questions, and make recommendations.


• Proactively audit existing job descriptions to ensure they are aligned to support departmental and organizational changes.


• Support additional HR initiatives, projects, and responsibilities as assigned, based on business needs.

Required Qualifications

• Bilingual English/Spanish – Fluent in speaking, reading, and writing both languages.


• BA/BS Degree (4-year) In Human Resources, Business Management, or a related area


• 2-4 years Of related work experience


• Experience with various HRIS systems including Ultimate Software, Greenhouse, Cornerstone and ABI Mastermind is preferred


• Demonstrated ability to proactively manage and resolve complex and sensitive human resource issues


• Strong verbal and written communication skills, high energy, excellent follow-up and follow-through skills


• Excellent critical thinking, project management and organizational skills


• Solid proficiency with Microsoft Office Products (Word, Excel, Outlook) with the ability to learn required business systems


• Knowledgeable of local, state, and federal employment law and regulations


• Able and willing to deliver friendly, courteous, and prompt customer service


• Strong analytical skills with ability to quickly summarize and present data in a meaningful format


• Ability to build strong relationships and collaborate with all levels of internal stakeholders


• Independent thinking and problem-solving capabilities


• Highly organized with a record of prioritizing multiple projects and meeting deadlines. Strong attention to detail with a focus on accuracy.


• Music/Entertainment Industry experience is a plus


• Availability: Occasional evening and weekend availability may be required on a project basis.

Payscale: $71,000

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.