Senior Manager, Payments Operations

Role Description

The Senior Manager, Payments Operations, is responsible for the operational success of Practice Pay across the PracticeTek portfolio. You will lead the strategy, execution, and performance of payments onboarding and activation, ensuring merchants adopt and use our payment solutions quickly, confidently, and compliantly.

This is a high-impact, high-visibility role at the intersection of customer experience, revenue, and execution. You’ll partner across Customer Success, Sales, Product, Finance, Support, and brand leadership to improve merchant activation, accelerate time-to-revenue, increase payment adoption, and scale one consistent payments experience across multiple verticals.

A core part of this role is partnering closely with Product leadership on Practice Pay’s roadmap and priorities, which means building trust, earning influence, and creating alignment with senior stakeholders who care deeply about the success of this offering.

While this role reports to the Sr. Director, Customer Success, it requires a high degree of ownership, judgment, and cross-functional influence. You will help shape what Practice Pay operations look like as we continue to scale across brands and verticals, bringing structure to ambiguity and turning complex challenges into clear, measurable progress.

This is not a maintenance role. You’ll be expected to:

• Identify what is broken, slow, or not yet scalable.
• Design stronger processes.
• Apply automation and AI where it counts.
• Deliver business results in a fast-moving environment.

The right person brings an ownership mindset, executive presence, and a growth orientation to help Practice Pay become a stronger, more scalable offering across PracticeTek while expanding their own impact over time.

Qualifications

• 10+ years of experience in payments, merchant services, fintech, SaaS operations, customer success, or related customer-facing operational leadership roles.
• 5+ years of experience leading and developing teams.
• Proven success leading complex, high-visibility, cross-functional initiatives.
• Experience helping define and scale an operational function across multiple brands or customer segments.
• Strong ability to influence and align senior stakeholders.
• Hands-on experience with Zentact, Salesforce, payment onboarding platforms, reporting tools, and operational dashboards.
• Demonstrated impact improving activation, adoption, onboarding efficiency, or revenue realization.
• A bias for identifying automation, AI, and process-improvement opportunities.
• Strong business judgment, executive presence, communication, and leadership skills.

Requirements

• Own the operational performance of Practice Pay onboarding and activation across multiple brands and customer segments.
• Improve merchant activation, time-to-first-transaction, payment adoption, and time-to-revenue.
• Lead, coach, and develop a team of Payments Specialists.
• Build scalable payments operations processes using Salesforce, Zentact, automation, AI, reporting tools, and operational dashboards.
• Partner across Customer Success, Sales, Product, Finance, Support, brand leadership, and external payment processors.

Benefits

• Comprehensive health, dental, and vision coverage options.
• Wellness benefits that support lifestyle, behavioral health, and overall well-being.
• Flexible paid time off, sick time, and 10 company-paid holidays.
• 401(k) plan with company match.
• Culture Committee driving initiatives that spark connection, fun, and belonging.
• A workplace powered by innovation, collaboration, and energy every day.

Company Description

PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision.

At PracticeTek, you’ll get to:

• Shape the future of healthcare with technology solutions that are always evolving.
• Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
• See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.
• Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.