Senior Manager / Director of Revenue Operations

Role Description

Aspire is seeking a Senior Manager / Director of Revenue Operations to lead and reshape RevOps across both our agency services and SaaS businesses. This role will own the systems, data, processes, and reporting infrastructure that power our go-to-market organization and support company growth.

We are looking for a strategic, hands-on operator who can independently identify business needs, architect solutions, and execute them end-to-end. You will partner cross-functionally with Sales, Marketing, Customer Success, and Finance to build scalable operational processes, improve data integrity, and establish reporting the business can rely on for decision-making.

A key early priority will be optimizing and modernizing our CRM and GTM systems environment, including evaluating the future direction of our tooling and AI capabilities. This is a highly visible role with the opportunity to shape how Revenue Operations functions across the company as we scale.

What You'll Be Doing:

• Serve as the primary owner of CRM, GTM systems, operational workflows, and reporting infrastructure across the agency and SaaS businesses
• Improve CRM architecture, data quality, governance, and reporting accuracy
• Design scalable processes that align Sales, Marketing, Customer Success, and Finance
• Drive forecasting, pipeline visibility, KPI reporting, and operational analytics
• Evaluate and modernize GTM tooling, including managing our GTM stack and leading CRM transformation initiatives
• Leverage AI and automation to improve operational efficiency and scalability
• Translate business challenges into operational solutions and execute initiatives independently
• Create documentation, standards, and processes that support operational maturity and scale

Qualifications

• 7+ years of experience in Revenue Operations or Sales Operations within B2B SaaS, services, or high-growth environments
• Deep hands-on Salesforce experience, including administration, workflow design, reporting, and system optimization
• Proven track record improving CRM data quality, operational processes, and GTM infrastructure
• Comfortable setting strategy and then building it directly in the systems
• Strong analytical and problem-solving skills, with the ability to diagnose root causes and drive solutions
• Ability to effectively drive cross-functional initiatives independently, with strong communication and stakeholder management skills
• Experience supporting both SaaS and services-based business models is a plus
• Expertise with GTM tools like SFDC, HubSpot, ZoomInfo, LinkedIn Sales Navigator, outreach sequencers, and call recording platforms
• Actively leveraging and implementing AI tools (e.g., Claude, ChatGPT, Lovable)

Benefits

• Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered.
• Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup.
• 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan.
• Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy.
• Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry.
• Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms.
• End-of-Year Break – We typically close between Christmas and New Year’s to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs.