Community Lead

About the Role

This is a hands-on Community Lead role at an early-stage ambient AI startup, reporting directly to the GM. You'll own the community end-to-end - building and operating the full funnel from new user to passionate evangelist - and serve as the critical bridge between the community and cross-functional product, R&D, and hardware teams.
What You'll Do

• Build and nurture an active community across Discord, X, Reddit, and other emerging platforms where users naturally gather.
• Design and test the concrete mechanics - recognition systems, referral programs, early access tiers - that convert power users into active advocates.
• Mobilize the community at high-impact moments such as product launches, user research initiatives, and marketing campaigns.
• Gather rich community feedback and translate it into actionable product signal for the roadmap.
• Coordinate in-person events and experiences that deepen community bonds.
• Work across time zones with distributed R&D, hardware, and supply-chain teams to keep community insights flowing into product development.
• Define scope and make independent operational decisions - there is no pre-built playbook.

What We're Looking For

• 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
• Proven ability to design and test community mechanics that turn power users into active advocates - not just hope it happens organically.
• Experience mobilizing communities for specific campaigns or moments and coordinating effectively with Growth, Marketing, and Product teams.
• Hands-on platform management experience across Discord, Reddit, X/Twitter, or similar, including moderation, engagement strategy, and feedback collection.
• Comfortable making independent calls, resolving community issues, and operating without existing playbooks or frameworks.
• Track record of converting community feedback into actionable product insights with demonstrated impact on retention or engagement metrics.
• Experience working across distributed or cross-timezone teams, particularly coordinating feedback loops between community and product development.
• Experience coordinating in-person events or activations is a plus.
• Fluency in Mandarin Chinese or other languages relevant to international community management is a strong plus.

Compensation & Benefits

Salary range: $150,000 - $180,000 USD annually. Visa sponsorship is not available for this role.
Location

Hybrid (3 days per week in office) in the San Francisco Bay Area, California .