Key Account Manager - Specialty Adhesives (Mexico)

Key Account Manager

Our Sales team plays a pivotal role in our business growth initiatives and is essential to delivering outstanding customer outcomes. As a Key Account Manager, based in Mexico, you will get to work in a fast-paced and dynamic environment, leveraging your entrepreneurial spirit, results-oriented strategic mindset, and customer-focused approach. This is an exciting opportunity to drive growth in a wide variety of markets with a high level of autonomy!

This is a remote role, based in Guadalajara, Mexico and will serve regions including but not limited to: Guadalajara/Jalisco, Queretaro, Guanajuato, San Luis Potosi, Aguas Calientes.

ITW'S BUSINESS MODEL & CULTURE:

• We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life. Our people thrive in our "flexibility within the framework" approach.
• We are committed to providing you with growth and development opportunities that maximize your unique potential.
• Our culture empowers you to think and act like a business owner we want your entrepreneurial spirit to thrive!
• Be a part of One ITW/One Team, where everyone's contribution matters in our quest to achieve our full potential.
• We live by our Core Values: simplicity, sharing risk, integrity, respect, and trust.

YOU MIGHT LIKE THIS JOB IF YOU

• Are an entrepreneur you enjoy taking ownership of your surroundings and constantly seek to find ways to improve.
• Are a self-starter with an interest in engaging customers on a face-to-face basis.
• Possess a 'hunter' mentality with regard to finding and developing new sales opportunities.
• Are excited about working with a differentiated product and customer mix and are passionate about the customer experience.

PRIMARY RESPONSIBILITIES:

• Establish and maintain strong relationships with key accounts, understanding their needs, and providing solutions to maximize customer satisfaction.
• Develop and implement a robust plan to achieve significant growth within the Adhesives related industries.
• Tactical and operational planning with the Segment Manager to determine primary objectives within accounts.
• Align with distributor network to promote significant growth in region through identifying opportunities at major accounts.
• Develop and report accurate sales forecasts by account and product line and understand changes in demand.
• Identify and resolve customer pain points and offer solutions.
• Collaborate with product management and development to identify new product requirements and aid in the development and launch of new products within our Innovation Framework.
• Demonstrate strong Sales Excellence including disciplined competency in the understanding and utilization of Sales Force CRM.
• Collaborate with Channel management to support accounts and channel partners to grow the wider business.
• Participate in market/channel projects as required to support the overall business strategy.
• Effectively communicate with others inside and outside of the company in a tactful, courteous manner to promote excellent customer service.
• Promote, support, and adhere to all safety and quality related policies and procedures.

SKILLS & COMPETENCIES:

• Bilingual in English and Spanish required.
• 5 + years of industrial B2B sales experience or Key Account Management experience required.
• Experience selling technical or engineered products, such as adhesives, specialty chemicals, polymers, coatings, or related industrial solutions.
• Prior experience selling to Original Equipment Manufacturers (OEMs) with a proven growth record, preferably within the Automotive, Electronics, and General Industrial markets.
• Bachelor's degree in Business, Engineering or science-related discipline or equivalent experience.
• Strong business acumen, strategic account planning skills, executive presence, and demonstrated ability to clearly communicate technical concepts and solutions to audiences with diverse levels of understanding.
• Familiarity with Sales Processes and CRM specifically Sales Force.
• Proficiency in MS Office Suite.
• Must have a Valid Driver's License and the ability to travel 60%-70%.
• Ability to sit and stand for up to 8 hours/day.