Remote Tech Support Team Lead Coaching & Escalations

Point Broadband

A telecommunications company is seeking a motivated lead for its technical support team. The successful candidate will oversee call center agents, ensuring high-quality support and efficient issue resolution. Responsibilities include coaching staff, managing escalations, and enhancing customer experience. Ideal candidates possess leadership experience, technical troubleshooting skills, and a strong customer service focus. Flexibility in work hours is required, as the role demands availability during evenings and weekends. Competitive benefits are offered including health plans and a 401(k). #J-18808-Ljbffr

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Vacancy posted 1 day ago

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