Service Director

Multiple James Beard Award–winning restaurateurs Stephen Starr and Keith McNally partnered for the revival of Pastis NYC , the legendary French restaurant that crafted the Meatpacking District into the dining destination it is today. Serving traditional French fare with a newly invigorated soul, the restaurant’s classic curved zinc bar, outfitted with signature subway tiles, vintage mirrors, mosaic-tiled floor, and gold-tinged lighting, evokes nostalgia. Offering breakfast, weekend brunch, lunch, and dinner, guests can enjoy gathering at any time of day — or visit us at Pastis Miami, Washington, D.C., Nashville, and soon, West Palm Beach.

This position offers a comprehensive package including:

• A base salary range of $90,000 - $100,000
• Quarterly bonus program 
• Referral bonus programs
• Paid vacation and sick time
• Medical, dental, and vision benefits coverage
• Dining privileges at over 25 affiliated STARR Restaurants
• Professional development opportunities, including the STARR Wine & Beverage Scholarship Program

Core Responsibilities:

Leadership

• Function as a role model to staff and maintain a positive, lead-by-example presence, always working to improve team morale, education, and the restaurant.
• Coach and develop the FOH hourly staff members to improve performance and ensure all steps of service, changes in steps of service, and STARR standards are being achieved.

Build the Team

• Assist the General Manager with overseeing all aspects of the staffing of the restaurant and supervision of hourly employees. Including but not limited to interviewing & hiring, staff retention, seasonal business changes and staffing trends, scheduling, training, annual appraisals, and evaluations.

Build the Business

• Maintain quality operations with attention to detail and maximize hospitality on the floor while ensuring the service team delivers exceptional, consistent service, and professionalism.
• Demonstrate an understanding of the front door operations and help to actively Identify and recognize regular and VIP guests to build repeat and referral business.
• Maintain prescribed labor targets through adaptive scheduling and accurate forecasting.

Qualifications:

• A minimum of 3 years of restaurant management experience in a culinary and hospitality-driven restaurant
• Strong leadership and management skills, with the ability to motivate, coach, and inspire service team members
• Prior familiarity with POS, ALOHA & Resy software systems is highly preferred
• A positive and self-motivated disposition, with the desire to learn and grow professionally
• A commitment to excellence and team success
• A love for French cuisine & culture - a plus!

Pastis New York is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.