Pharmacy Benefit Rep I - Entry Level

Pharmacy Benefit Rep I - Entry Level

Job Category: Customer Service Rep Requisition Number: PHARM001716

Posted: June 12, 2026

Full-Time On-site Southfield, MI 48033, USA

Job Details

Description

PRINCIPLE RESPONSIBILITIES include but are not limited to:

• Support multiple client program offerings
• Handling general client inquiries, service calls, and problem resolution, meeting EHIM's performance standards
• Effectively communicate with multiple parties to complete tasks from beginning to end
• Performs benefit authorizations and modification as required and approved by client
• Maintain up to date documentation of communications and activities between EHIM and client and/or member through EHIM system and operations
• Proactively keeps themselves and the department educated on industry trends and developments to accurately communicate to clients
• Performs various related duties and special projects as assigned
• Follows all policies and procedures related to job responsibilities

SKILLS AND REQUIREMENTS

• High school diploma or equivalent required, post high school education preferred.
• Minimum two years' experience in a customer service position.
• Work experience as a pharmacy technician, DMEPOS provider, claims adjuster, or a similar service position in health care or injury claim industry is preferred.
• Must have excellent communication skills and the ability to work effectively with clients, pharmacies, vendors, and plan members.
• Proficient PC skills in Windows-based applications.
• Possess strong analytical skills and independent thinking/creativity.
• Ability to be flexible and quickly adapt to changing needs within the department.
• Must be highly organized with strong attention to detail.
• Must be flexible with scheduled work hours.
• Ability to work under general direction, on multiple tasks with demanding timelines.
• Managed care background and knowledge of pharmacy terminology desired.

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401 k with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

ProCare Rx will never ask for a financial commitment from an applicant, as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at View email address on click.appcast.io.

ProCare Rx is an Equal Opportunity Employer