Level 2 IT Support Specialist

Location 99 Emerson Pl,Brooklyn, NY, 11205,United States Base Pay $60,000.00 - $80,000.00 / Year Employee Type FT Exempt Required Degree 4 Year Degree Level 2 IT Support Specialist Salary Range: $60,000 - $80,000/year Location: Brooklyn, NY: In-Office About the Role We are hiring a Level 2 IT Support Specialist to support our growing healthcare technology operations. This is a great opportunity for an experienced IT professional who enjoys solving real problems, working independently, supporting a team across multiple systems and platforms and has a deep understanding of IT issues. Operating under the strategic direction of our CIO, you will manage day-to-day operations and maintain our IT infrastructure. If you are looking for a role with a strict work-life balance—meaning absolutely no night or weekend shifts—this is the perfect fit for you. What You'll Do Provide escalated (Tier 2) technical support across hardware, software, and network issues. Manage Microsoft 365 tools (OneDrive, SharePoint, Outlook, Word, Excel) for end users. Handle Active Directory tasks: password resets, group assignments, and mapped drives. Troubleshoot VPN connectivity and resolve Windows 10/11 issues. Support basic networking needs and resolve connectivity issues. Repair, install, and configure computer hardware and software. Execute device enrollment and maintain Intune/Azure compliance policies under the direction of IT leadership. Support VOIP phone systems. Maintain standard configurations within Microsoft admin centers (Exchange, Teams, Azure AD). Keep accurate, detailed records in our ticketing system. Why Join Us Predictable Schedule: Enjoy your evenings and weekends completely free. Strong Leadership: Work directly under an experienced CIO with clear workflows and an established technical strategy. Professional Growth: Opportunity to work across multiple healthcare organizations and rapidly grow your IT skill set. Great Culture: Join a collaborative, supportive team environment. Requirements Strong troubleshooting skills with VPNs, Windows 10, and Windows 11. A strong understanding of basic networking principles. Hands-on Active Directory experience. Comfort repairing and installing computer hardware and software. Experience executing tasks within Microsoft Intune and Azure. Familiarity with VOIP systems and Microsoft admin centers. #J-18808-Ljbffr T E C Industrial Inc