IT Support Specialist

About the job Najmee, A well‑established Cloud and IT Services Provider in Carlstadt New Jersey is looking to add an ONSITE senior IT Support Specialist (level 2) to their team. This is an onsite role, Monday through Friday. Najmee supports a wide range of clients in industries such as Healthcare, local government, law enforcement to construction organizations—giving technicians exposure to diverse environments and real-world infrastructure challenges. What You’ll Be Doing Provide desktop and end‑user support for Windows and macOS environments Troubleshoot hardware, software, and operating system issues Support Windows Server environments, including Active Directory administration Troubleshoot networking issues involving LAN, WAN, VPN, wireless, DNS, and DHCP Assist with configuration and troubleshooting of routers, switches, firewalls, and wireless access points Administer Microsoft 365 and Google Workspace environments Manage and resolve support tickets using ticketing systems aligned to ITSM and ITIL frameworks Maintain accurate documentation and client environments Provide onsite client support when needed We are looking for Someone who takes ownership of their work and demonstrates a high level of customer service, responsiveness, and attention to detail. The ideal candidate will have excellent written and verbal communication skills, strong interpersonal abilities, and the capacity to quickly learn new systems and processes. Success in this role requires adherence to established procedures, disciplined documentation practices, and the ability to work both independently and collaboratively within a team. Qualifications and Experience 2–3 years of IT support experience MSP experience required Working knowledge of Azure cloud services and Intune device management Familiarity with Microsoft 365 and Google Workspace administration Experience supporting Windows Server environments and Active Directory Experience supporting virtualization environments Hyper‑V, VMware, Azure VMs Understanding of DNS, DHCP, VPN, and networking fundamentals Understanding IP Telephony (VoIP) phone systems and IP phone endpoints Experience with an RMM tool (NinjaOne or similar) Strong troubleshooting, organization, and documentation skills Understanding of incident management and ability to perform root cause analysis Professional, reliable, and team‑oriented mindset Compensation & Benefits $65 — $80K salary, commensurate with experience Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Certification and training reimbursement Exposure to modern technologies across multiple client environments Supportive team culture with strong work‑life balance Requirements Accept a background check Undergo finger printing (required by Najmee clients) Take drug test Sign NDA and accept Najmee confidentiality and privacy agreements 3 years of work experience in IT Support roles #J-18808-Ljbffr