IT Support Specialist- New York, NY

IT Support Specialist - New York, NY CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. This position is located in New York, NY and offers a schedule of 5 days in office. Travel Required: 1x per month to New Jersey. Responsibilities Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company. Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools. Document problems and solutions in the Service Desk ticketing system. Inform management of potential problems and identify problem trends. Create and maintain computer images. Install hardware and peripheral components such as monitors, keyboards, printers, and hard drives. Install, configure, maintain, and upgrade computer hardware and software. Provide videoconference administration and support. Any other duties and special projects as assigned. Basic Qualifications Bachelor’s Degree required from an accredited, not for profit, in-person university or college. 2+ years of experience in corporate IT or Service Desk role. Experience implementing TCP/IP at the workstation level. Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft Office 365, Azure, remote tools and Windows File Permissions. Ability to lift/move equipment up to 50 lbs. A track record of commitment to prior employers. Preferred Qualifications and Skills O365 Administration experience. Experience supporting laptop/mobile devices such as Dell/Surface Books, Macs, iPads, iPhones, etc. What’s in it for You When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement. Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug. Life, legal, and supplementary insurance. Virtual and in-person mental health counseling services for individuals and family. Commuter and parking benefits. 401(K) retirement plan with matching contributions. Employee stock purchase plan. Paid time off. Tuition reimbursement. On-site fitness center and/or reimbursed fitness center membership costs (location dependent). Access to CoStar Group’s Employee Resource Groups. Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing. We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. #J-18808-Ljbffr Visual Lease Services Inc