IT Support Specialist, Associate

IT Support Specialist, Associate (26000871) Instructional Innovation and Technology (IIT) division at Georgia State University seeks a highly skilled IT Support Specialist, Associate to provide timely troubleshooting and technical assistance for classroom technology, ensuring minimal instructional disruptions. The role includes on‑site support to faculty and students and requires knowledge of ServiceNow ticketing system, Windows/Mac platforms, and desired experience with Crestron & Q‑SYS. Key Responsibilities Report status of technology issues through tools such as ServiceNow, Zoom, Microsoft Teams, and other communication tools. Support resolution of Help Tickets for technology requests or incident reports. Procure and maintain products, supplies, and inventory lists including surplus. Provide equipment demonstrations of devices and services, including tours of IT/AV enabled spaces. Maintain customer and vendor relationships. Provide direct student and temporary employee support of IT/AV enabled spaces. Perform other related duties as assigned. Engage in moderate to heavy lifting, as needed. Work flexible and evening hours as required. Occasional travel to satellite campuses as needed. Qualifications Minimum Requirements Bachelor's degree and one year of related experience, or a combination of education and related experience. Preferred Hiring Qualifications Strong customer service skills. Proven communication and interpersonal skills. Efficiency in Microsoft Office Suite. ServiceNow experience. Experience in IT/AV enabled spaces. Experience working in educational settings. Experience providing technical support. IT Infrastructure Library (ITIL) Foundation certification. Excellent work ethic. Job Details College/Business Unit: Instructional Innovation & Technology Department: Academic Technology and Service Excellence Location: Newton Campus Shift: 8:30 a.m. – 5:15 p.m. Salary: $43,100 – $51,800 Pay Grade: 16 FLSA Status: Non‑Exempt Job Type: Full Time (Benefits Eligible) Application Deadline Applications must be submitted by June 29, 2026. Special Instructions Submit a complete and accurate GSU application, resume, and three professional references, one of which must be a current or former supervisor. Equal Employment Opportunity Statement Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status. Background checks may include a comprehensive criminal background investigation and other background searches applicable to the job such as credit check and Motor Vehicle Record. #J-18808-Ljbffr Georgia State University