Assistant Branch Manager

Branch ManagerResponsible for managing the retail operations at the main office or branch office in the absence of the Branch Manager according to Bank policy and for developing new business. Must be able to complete all tasks associated with Teller II, Vault Teller and Head Teller.Responsibilities include:Maintaining customer and employee relationshipsOpening and closing the branch; maintaining and staying abreast of security policies and proceduresSupervising vault operations and procedures; including required entry logsOpening night depository and recording contentsHandling customer problems and complaints; counseling customers with special needs or requestsEnforcing bank policies at the Branch OfficeAssisting with maintaining office building, grounds, equipment and fixturesAssisting with the preparation and distribution of monthly branch reports to appropriate bank managementEvaluating the branch operations and making recommendations to managementMaintaining harmony among workers and resolving grievances or referring problems to supervisorProviding ongoing training of tellers in customer service and banking procedures to improve efficiencyAssisting with the safety program at the BranchOpening, closing and servicing every type of accountPromoting the financial institution services and products to current and/or potential customersTesting branch security equipment and investigating security issues when neededRepresenting the financial institution in community social eventsProviding coaching and/or counseling with employees when needed with the assistance of the Branch ManagerCoordinating staff training when needed, including quarterly on-line trainingPerforming all the duties and responsibilities of teller as neededServing as a Notary Public for the Branch OfficeEOE