Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

The Supervisory MSA plans and directs programs at the Central Virginia VA Health Care System within HBU and have full supervisory responsibility for supervising at least one subordinate team leader or team. The incumbent is responsible for and not limited to:

• Assigning and evaluating the work of Lead Medical Support Assistants, Advanced Medical Support Assistants and Medical Support Assistants.
• Resolving complex problems to ensure patient services are met.
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
• Identifying educational or training needs.
• Making final decisions on selections; evaluating performance, and taking disciplinary action when necessary.
• Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
• Provides influence, motivation and persuasion necessary to foster the acceptance and exercise of sound management concepts, practices and innovations by other staff.
• Interprets national regulations, policy, legislation, directives and polices relating to Veteran eligibility and enrollment within the VA in order to develop guidance for compliance.
• Corresponds directly with beneficiaries, their family members, care givers, congressional staff, VISN staff and their program managers and facility staff of all levels.
• Participates in monthly staff meetings with all assigned staff to maximize communication and flow of information between leadership and staff.
• Conducts or attends regular meetings with subordinates to facilitate effective communication of needs, requirements and expectations. Responsible for soliciting and providing timely feedback.
• Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Other duties as assigned.

Total Rewards of a Allied Health Professional

: Monday- Friday; 8:00 am- 4:30 pm

Pay : Competitive salary and regular salary increases

Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance : Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework : Not Available

Virtual : This is not a virtual position.

Functional Statement # : 000000

Permanent Change of Station (PCS) : Not Authorized