SCRUM MASTER

Role Description

Zermount Inc. is seeking a Scrum Master who can drive Agile excellence and empower teams to deliver high-quality products and services to our government clients. As a Scrum Master on our project, you will:

• Coach and guide cross-functional teams through Scrum events.
• Remove impediments and foster a culture of continuous improvement.
• Partner with stakeholders at all levels to align priorities and drive decision making.
• Translate complex requirements into actionable sprint goals that deliver measurable outcomes.
• Champion Agile best practices and elevate team performance through coaching, mentoring, and data-driven retrospectives.
• Balance Business as Usual operational demands with strategic initiatives.
• Build trust, resolve blockers, and inspire high performance.
• Help teams navigate ambiguity and deliver results in a fast-paced environment.

Qualifications

• Prior experience on a scrum team.
• Knowledge of scrum and agile techniques.
• Strong communication, interpersonal, and mentoring skills.
• Technical knowledge of complex enterprise IT systems.
• Ability to work with and lead a team.
• Experience communicating effectively, both oral and written, with technical, non-technical, and executive-level customers.
• Knowledge in risk assessment methodologies.
• Experience with cloud-based environments and technologies is preferred.
• Excellent communication skills, with the ability to explain complex concepts in a clear, concise manner.
• Strong problem-solving skills, proactive attitude towards identifying potential issues and implementing solutions.
• The ability to organize and motivate a project team.

Requirements

• Expertise in Agile frameworks and methodologies including Scrum, Kanban, and hybrid approaches.
• Advanced proficiency in Agile project management tools including Jira for sprint management, backlog refinement, velocity tracking, and delivery metrics reporting.
• Experience with Power BI or similar dashboarding tools for data-driven retrospectives and program visibility.

Preferred Qualifications

• Experience coaching teams through Agile adoption and transformation.
• Certifications such as PSM, PSPO, CSM, SAFe, PMI-ACP, PMP, or ITIL.
• Familiarity with ITIL, PMBOK, Scrum Guide, Kanban, and Agile best practices.
• Experience in regulated, compliance-driven, or governance-heavy environments.
• Data visualization and reporting experience (Power BI or similar dashboarding tools).
• Planning and managing IT projects.

Competencies

• Agile Coaching & Facilitation.
• Impediment Resolution & Risk Assessment.
• Communication & Facilitation.
• Continuous Improvement & Process Optimization.
• Mentorship & Coaching.
• Program & Project Management.
• Innovation & Process Improvement.
• Stakeholder Collaboration.

Education and Certifications

• Master's degree preferable but professional experience is permitted.
• Bachelor's degree and 4 years of product or project development experience, and 3 years of project development experience on an Agile Team or an equivalent combination of education and work experience.
• At least one of the following Agile certifications: Agile Scrum Master, Agile Project Manager, Agile Scrum Professional.

Clearance Level

• Public Trust.

Work Location

• Remote work authorized; travel may be required to client location in Alexandria, VA.

Hours of Operation

• Business Hours: 8:00 am EST - 4:30 pm EST.

Reporting Structure

• Reports to: USPTO Program Manager.