SERVICE LOYALTY COORDINATOR - AutoNation Chrysler Dodge Jeep Ram Spring

Position overview: The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department. Responsibilities Ask the customer qualifying questions to uncover needs and directs calls appropriately Ensures that service consultants receive messages promptly Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant Provide reporting to dealership management Collect retail charges from the customer in cash, check or authorized charge account Provide customers with the proper change and/or receipt Properly process and document charge purchases according to the policies established by the Controller Close all internal repair orders promptly and route to Billing Clerk for processing File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files Qualifications High School Diploma or Equivalent One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience Ability to read, write, add, subtract, divide and comprehend written instructions and information 6-12 months previous work experience (preferred) Demonstrated customer service skills Demonstrated communication and interpersonal skills Previous industry experience (preferred) Benefits Competitive compensation and 401k matching Health, dental, vision insurance plans and maternity benefits Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide #J-18808-Ljbffr AutoNation