System Engineer

Our client is currently seeking a System Engineer
1+ Year Contract
Malvern, PA (hybrid---onsite Tuesdays, Wednesdays, and Thursdays)

Senior Platform Engineer | Experience Telemetry Engineer
•Client is building a next generation Digital Employee Experience (DEX) capability focused on preventing technology issues before they impact how work gets done. As a DEX Engineer, you will play a foundational role in engineering the telemetry and data architecture that enables early detection, correlation, and prevention of digital experience degradation across endpoints, networks, and SaaS applications.
•This is a hands on engineering role responsible for integrating and configuring enterprise scale experience platforms (including SysTrack, Zscaler Digital Experience, and related telemetry sources), designing experience grade instrumentation, and ensuring signals are reliable, actionable, and aligned to real employee workflows.
•You will apply reliability and observability principles to employee experience partnering with endpoint, network, service, and automation teams to move the organization from reactive support to predictive, experienced-led operations.
•This role is ideal for engineers who enjoy working across domains, shaping how telemetry is used (not just collected), and building systems that quietly make work better at scale.
•This is a hands on engineering role requiring scripting expertise (primarily in PowerShell), and the ability to manage operational and compliance requirements of platform ownership.

Qualifications
•Required Qualifications Advance PowerShell scripting experience, including API integration and automation at scale Hands on experience administering or engineering with DEX or observability platforms (SysTrack, ZDX, ThousandEyes, or equivalent)
•Strong understanding of: Endpoint operating systems (Windows and macOS) Network performance fundamentals (latency, jitter, packet loss, DNS, TCP/UDP) SaaS and UCaaS, especially Microsoft Teams, experience monitoring Proven ability to design reliable, maintainable automation used in production environments Experience translating technical telemetry into actionable insights for engineering and leadership audiences
•Preferred Qualifications Experience with ServiceNow or ITSM integrations for experience driven remediation Familiarity with Power BI or similar analytics tools for API driven reporting macOS internals and large scale agent management experience
•Competencies & Attributes Strong SRE mindset with a focus on reliability, automation, and continuous improvement Comfortable operating independently with full platform ownership
•Clear technical communicator capable of explaining complex issues succinctly High standards for signal quality, documentation, and operational discipline Ability to identify problems before they become incidents