Complex HR Manager

Complex Human Resources Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Complex Human Resources Manager is responsible for providing comprehensive support to the Complex Director and Assistant Directors of Human Resources in managing a variety of HR initiatives and functions within the complex. He/she is also responsible for filling all open positions in a timely manner, accurate and timely completion of paperwork, the understanding and enforcement of company policies, and assisting with benefits and workers compensation duties.

Responsibilities include:

• Assist Highgate associates and leadership with necessary resources and general inquiries.
• Compile data review lists and distribute to departments.
• Compile Turnover Report, copy and distribute.
• Enter payroll information on computer (wage information, changes).
• Conduct prescreening interviews.
• Respond to unemployment claims, maintain unemployment logbook.
• Maintain new hire, termination, transfer and promotion logbook.
• Audit hours worked in payroll reports for eligibility of benefits.
• Compile wage surveys.
• Monitor and maintain Leave of Absence log.
• Monitor Workman's Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury.
• Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured).
• Maintain complimentary room night log, process employee requests.
• Prepare and place recruitment advertising.
• Process paperwork for terminating employees.
• Maintain advertising logbook.
• Become certified trainer in all Human Resources training modules.
• Ensure compliance with all HR and related Loss Prevention SOP's.
• Participate in Highgate Hotel Culture & Engagement Committees.
• Schedule Highgate Hotel Orientation.
• Facilitate Highgate Hotel Orientation – explain benefits, conduct tour of property, and complete all required processing documents.
• Write articles and take pictures for property newsletter.
• Assist with special projects; plan employee events (meetings, events, conferences).
• Coordinate Travel Reduction Program, write Travel Reduction Plan, conduct yearly transportation survey.
• Maintain Safety and First Aid logs and other compliance related documents.
• Perform other duties as assigned by management.

Qualifications include:

• At least 1 year of progressive Human Resources experience in a hotel or a related industry required.
• Previous supervisory responsibility preferred.
• College course work in related field helpful.
• High school diploma or equivalent required.
• Long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.