Senior Compliance Business Oversight Manager (US)

Work Location:Mount Laurel, New Jersey, United States of AmericaHours:40Pay Details:$115,440 - $186,160 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:ComplianceJob Description:Why Work with Us?At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This is not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.The Senior Compliance Business Oversight Manager (US) is responsible for providing senior-level, independent compliance risk oversight for Payment Operations, including payment processing, Automated Clearing House (ACH), wire transfers, check processing, funds availability, electronic funds transfers, returns, adjustments, disputes, error resolution, exception handling, and related operational controls. The role may also support Commercial Banking activities where payment-related products, services, or operational processes intersect with assigned business coverage.Team is made up of seven Compliance personnel covering Commercial and Small Business Banking. Team oversight expanding to include Payment Operations. This role will support both the Commercial and Small Business Banking as well as Payment Operations business.***The above details are specific to the role which is outlined in the general description below. Please review the Preferred skills below as you consider this opportunity.The Senior Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction .Depth and Scope:Leads or supports the development, maintenance, and continuous enhancement of compliance oversight programs designed to identify, assess, manage, monitor, and report regulatory compliance risk for Payment OperationsProvides senior-level compliance advice, credible challenge, and effective oversight for payment operations strategies, new initiatives, products, services, operational changes, customer impact matters, and issue remediation activitiesProvides compliance oversight for payment operations processes, including wire transfers, Automated Clearing House (ACH), check processing, funds availability, returns, adjustments, disputes, error resolution, and exception handlingAdvises on compliance requirements related to Regulation E, Regulation CC, Regulation J, Federal Reserve payment system rules, network rules, and applicable operational requirements for payment products and servicesReviews operational changes, system enhancements, vendor impacts, and process redesigns to assess potential compliance implications for payment processing, customer servicing, disclosures, recordkeeping, and escalationProvides compliance oversight and credible challenge for payment-related issues, including processing delays, operational incidents, control breaks, customer impact assessments, remediation plans, and regulatory reporting considerationsAssesses compliance implications of fraud trends, service disruptions, payment processing exceptions, and other operational events, including potential customer harm and remediation obligationsPartners with Payment Operations, Product, Technology, Legal, Risk, and Third-Party Risk Management to strengthen controls supporting timely processing, accurate customer disclosures, error resolution, recordkeeping, escalation, and sustainable remediationMonitors emerging payment risks, including faster payments, digital payment channels, tokenized deposits, stablecoin-related payment facilitation, operational resilience, fraud trends, and third-party dependenciesPartners with business leaders and control partners to operationalize compliance requirements, strengthen controls, and support alignment with enterprise compliance programs and risk appetiteOversees and contributes to compliance risk assessments, regulatory change management, monitoring, testing, issue management, training, reporting, and other core compliance program activities, as applicableDevelops trusted relationships with senior Payment Operations, Product, Technology, and control partners, and provides clear, practical, and risk-based guidance on complex regulatory matters impacting payment processing, servicing, and related operational activitiesSupports management reporting and provides timely, accurate, and well-supported insight on compliance risks, control effectiveness, customer impact matters, issues, remediation progress, trends, and outcomes for senior management and governance committeesServes as a senior compliance representative on projects, initiatives, and working groups involving complex laws, regulations, business processes, controls, and cross-functional stakeholdersCoordinates with Legal, Risk, Audit, Operations, Product, Technology, and other partners to promote effective compliance risk management and sustainable control designSupports regulatory examination, audit, and inquiry responses by helping coordinate materials, develop management responses, and ensure commitments and remediation activities are appropriately trackedIdentifies emerging risks, regulatory developments, control gaps, customer impact concerns, operational incident trends, and process improvement opportunities and escalates matters appropriatelyHelps build team capability by promoting knowledge sharing, developing subject matter expertise, and fostering a collaborative, high-performing team environmentMay represent Compliance in governance forums, committees, working groups, or other meetings where assigned payment operations activities are impacted by laws, rules, regulations, or enterprise compliance requirementsEducation & Experience:Undergraduate degree or equivalent work experience10+ years of experiencePreferred Skills:Bachelor's degree or progressive work experience in addition to the experience noted below10+ years of related experience in compliance, risk management, legal, audit, regulatory supervision, financial services, payment operations, or a related disciplineCertified Regulatory Compliance Manager (CRCM), law degree, regulatory agency experience, or other relevant professional certification preferredStrong knowledge of U.S. bank regulatory requirements and industry rules applicable to Payment Operations, including Regulation E, Regulation CC, Regulation J, wire transfer requirements, funds availability, check processing, payment returns, disputes, error resolution, and exception handlingFamiliarity with Federal Reserve payment system rules, Automated Clearing House (ACH) rules, payment network rules, faster payment developments, operational resilience expectations, fraud-related controls, third-party risk management, and customer servicing obligationsKnowledge of emerging payments and digital asset-related activities, including tokenized deposits, stablecoin reserve arrangements, distributed ledger-enabled payment facilitation, and related expectations for governance, compliance, operational controls, customer protection, and safe and sound risk management, preferredDemonstrated experience providing independent compliance oversight, advice, and credible challenge to senior business and control partnersCertified Regulatory Compliance Manager (CRCM), law degree, regulatory agency experience, or other relevant professional certification preferred• Experience supporting or overseeing compliance risks related to payment operations, payment processing platforms, payment investigations, customer claims, exception processing, or back-office operationsExperience advising on regulatory implications of operational procedures, system changes, vendor-supported processes, customer impact assessments, operational incidents, and issue remediation within a payments or operations environmentAbility to translate complex payment rules and operational requirements into practical control expectations, procedures, monitoring routines, and governance reportingExperience leading or contributing to compliance program activities, including risk assessments, regulatory change management, monitoring, testing, issue management, training, governance reporting, remediation oversight, and control effectiveness reviewsStrong people leadership skills, including the ability to coach, develop, motivate, and manage employees in a collaborative and accountable environmentProven ability to evaluate complex payment operations processes, identify regulatory compliance risks, assess control effectiveness, and recommend practical, risk-based solutionsDemonstrated ability to develop and maintain productive relationships with Payment Operations, Product, Technology, Legal, Risk, Audit, senior management, auditors, and regulatorsStrong organizational, analytical, and judgment skills, with the ability to manage multiple priorities, drive execution, and escalate issues appropriatelySolid understanding of technology, data, systems, and operational processes as they relate to compliance controls and risk oversightEffective influencing, negotiation, and stakeholder management skills, including the ability to operate successfully in a matrixed environmentExcellent written and verbal communication skills, including the ability to prepare executive-ready materials and communicate complex regulatory concepts clearly and succinctlyCustomer Accountabilities:Proactively advises the business of new and changed Compliance regulatory and/or policy changesFormulates relevant and meaningful data analysis, leveraging advanced modeling and analytics, and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issuesContributes to the development and implementation of Compliance programsGuides partner through the development, implementation, oversight and management of effective Compliance ProgramsPrepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of ComplianceRepresents Compliance on internal or external committees relating to designated business activities as requiredDelivers relevant subject matter expertise and Compliance advice to business managementConducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practicesMaintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysisManages high risk initiatives and escalations; leads initiatives/guidance as appropriateShareholder Accountabilities:Actively assists in developing and overseeing implementation of business line policies and Compliance Team proceduresOversees respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business prioritiesConsistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriatePartners with the governance & assurance function to develop annual awareness trainingConducts enterprise wide annual risk assessment for all TD businessesProtects the interests of the organization – identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issuesConducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audienceActively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirementsKeeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impactsMaintains a culture of risk management and control, supported by effective processes in alignment with risk appetiteEmployee/Team Accountabilities:Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interestProvides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and businessKeeps current on emerging trends/developments and grows knowledge of the business, related tools and techniquesParticipates in personal performance management and development activities, including cross training within own teamKeeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activitiesContributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practicesLeads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationshipsContributes to a fair, positive and equitable environment that supports a diverse workforceActs as a brand ambassador for your business area/function and the bank, both internally and/or externallyPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.#LI_AMCBCorporateWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. #J-18808-Ljbffr TD