Client Experience Coordinator

Job Description

Job Description

Are you passionate about people, entrepreneurship, and community? At CCA Global Partners, we connect independent, family-owned businesses with the scale, resources, and innovation they need to compete in today's big-box world. If this resonates with you, your next great opportunity might be just around the corner!

We are seeking a highly skilled Client Experience Coordinator in our St. Louis Office who thrives in complex, high-touch customer situations and brings exceptional issue resolution and de-escalation expertise. In this role, you will serve as the frontline point of contact for our members, insurance carrier partners, and policy holders – managing sensitive service issues, navigating claims-related concerns, and turning challenging interactions into positive experiences.

The ideal candidate is confident handling escalated situations, communicates with empathy and clarity, and has a strong ability to analyze issues, diffuse tension, and drive resolution quickly and effectively.  Experience within the insurance industry or claims environment is highly preferred, as this role regularly supports warranty and workmanship-related cases.

In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays with some additional remote opportunities for later shifts.

Our Client Experience Coordinator will:

• Provide general support to members and carrier partners via phone and email for questions relating to things such as system issues, payment questions and program guidelines.
• Communicate with members, carrier partners, and policy holders to investigate, identify and resolve customer service issues and low to mid-level workmanship/warranty complaints.
• Assist with entering and saving claims, reassignments, service area and contact changes, and other department administrative tasks.

Do our requirements match YOUR background?

• 2-4 years’ experience within customer service support or insurance industry experience.
• Ability to easily learn new complex software programs or gain a general familiarity of the programs offered by our technology partners such as Xactware, Mica, Symbility, and ITEL.
• Requires basic math knowledge and the ability to conceptualize dimensions. 
• Intermediate computer skills in Microsoft Office, Word, Excel, Access, and Outlook as well as proficient keyboard skills.
• Excellent verbal and written communication as well as customer service skills.
• Strong interpersonal and de-escalation skills.

How we take care of YOU

• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
• We recognize YOU for your accomplishments and contributions through development, growth and compensation!
• We care about you AND your family.  We want to make your life better and easier.  Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What Makes Us Special? CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.

Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.

Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
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