Service Engineering Lead, Electrified Systems (GM Defense)

Job DescriptionService Engineering Lead, Electrified Systems (GM Defense)About GM DefenseGM Defense is driving the future of military mobility by leveraging the best-in-class capabilities of General Motors for unmatched innovation, proven performance, and breakthrough life cycle economics. We deliver reliable, affordable, and innovative products across a full spectrum of capabilities including integrated vehicles, electrification, autonomy, robotics, and security.Work ArrangementHybrid: This role is categorized as hybrid. The successful candidate is expected to report to Warren, Michigan or Milford, Michigan three times per week, at minimum.Job DescriptionThe RoleGM Defense (GMD) is a dynamic and growing organization within General Motors. Within GMD, the Integrated Product Support (IPS) organization is responsible for delivering aftersales and sustainment support to defense customers worldwide, ensuring customer satisfaction, mission readiness, and long term business growth.The Service Engineering Lead, Electrified Systems is a Level 7 people leader role with responsibility for leading a service engineering team supporting a portfolio of battery electric, hybrid electric, and battery pack related products and systems. This leader will have 4 to 7 direct reports and will be accountable for building team capability, setting priorities, establishing operating plans, and delivering service engineering outcomes across service readiness, field issue resolution, design for serviceability, and customer support execution.This role will lead service engineering strategy and execution for electrified systems that may include battery electric drive, hybrid electric architecture, high voltage components, energy storage systems, exportable power capabilities, and related support technologies. The successful candidate will serve as a strong voice for design for serviceability, ensuring service, diagnostic, maintainability, and field support requirements are integrated early and effectively throughout the product lifecycle.This leader must be comfortable operating in ambiguity, moving with urgency, and making sound decisions across fast moving products and support environments. They will work across engineering, program management, quality, supply chain, field support, and customer stakeholders to resolve issues, shape service strategy, and build a scalable support model for growing vehicle populations and electrified product applications in the field.What You Will DoLead, coach, and develop a team of 4 to 7 service and sustainment engineers supporting electrified systems and related products.Set team goals, roles, priorities, and execution plans aligned to annual objectives, product milestones, launch readiness, and customer commitments.Own talent outcomes for the team, including hiring, onboarding, performance management, development planning, succession planning, recognition, and employee engagement.Build and scale service engineering capability to support the growing business needs of battery electric, hybrid electric, and battery pack related products as vehicle deliveries increase and support requirements expand.Lead service strategy across battery electric, hybrid electric, and energy storage systems, with focus on readiness, maintainability, diagnostics, and field supportability.Serve as the voice of service in product development forums, design reviews, architecture discussions, and change control processes, driving strong design for serviceability outcomes.Create and oversee operational plans for service engineering activities including:Service parts identification and releaseTechnical manuals and service proceduresDiagnostics, service tools, and service programmingField issue triage, escalation, and corrective action coordinationTechnical guidance and service communicationsMaintainability and supportability requirementsDetermine resource needs, assign work across the team, remove roadblocks, and ensure the team is focused on the highest impact deliverables.Lead cross functional resolution of complex technical, quality, reliability, and readiness issues, especially in fast moving and ambiguous environments.Use data, field feedback, warranty trends, test findings, and customer insights to identify emerging risks and prioritize corrective actions.Partner with product engineering, systems teams, battery and propulsion stakeholders, quality, suppliers, and functional leadership to ensure durable solutions and strong field performance.Provide clear, executive ready communication on risks, recommendations, progress, and recovery plans across multiple job areas.Act as a senior service engineering interface for internal leadership and external customers, building trust and ensuring strong responsiveness and follow through.Drive continuous improvement in service engineering processes, field support response, technical content quality, and readiness execution.Foster a team culture grounded in accountability, inclusion, urgency, collaboration, and safe escalation of risks and concerns.Additional Job DescriptionYour Skills and Abilities (Required Qualifications)Bachelor’s degree or equivalent experience5+ years of professional experience in service engineering, sustainment engineering, field support, quality, product support, vehicle integration, or related technical functions.Demonstrated experience leading a technical team within a larger function and delivering results through others in a complex environment.Strong background in service engineering, diagnostics, maintainability, design for serviceability, or field issue resolution.Experience supporting battery electric vehicles, hybrid electric systems, battery pack technologies, high voltage architectures, propulsion systems, or related electrified technologies.Proven ability to work effectively in ambiguity, move quickly, prioritize high impact work, and lead teams through fast changing conditions.Demonstrated experience creating operational plans, allocating resources, and driving execution across multiple priorities and stakeholders.Strong business acumen and ability to influence senior internal and external stakeholders through data, technical judgment, and clear communication.Demonstrated ability to lead cross functional efforts spanning engineering, quality, suppliers, program management, manufacturing, and field support.Strong analytical and problem solving skills with the ability to assess trends, quantify impact, and drive action.Ability to read and interpret engineering drawings, schematics, and technical requirements.Practical diagnostic and technical troubleshooting experience.Ability to travel as required to support product, field, and customer needs.Eligible to obtain Secret U.S. Security Clearance after hire.Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).What Will Give You a Competitive Edge (Preferred Qualifications)Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Automotive Technology, or a related technical field.People leadership experience with direct responsibility for hiring, coaching, performance management, employee development, and team results.Experience supporting military, government, or mission critical vehicle programs.Experience with integrated product support, serviceability of design, sustainment engineering, or field diagnostics in a defense or regulated environment.Experience supporting launch and service readiness for new vehicle platforms, electrified systems, or related variants.Experience with high voltage systems, electrified propulsion diagnostics, battery pack service strategies, and service solutions for battery electric or hybrid electric products.Experience building or scaling technical teams and operating models in a growing business environment.Experience serving as a primary service engineering leader or escalation point for a product line, platform, or customer.Experience with technical publications, service documentation, diagnostics authoring, or service programming strategy.Experience working across suppliers, systems engineering, battery engineering, quality, and functional leadership in a complex technical environment.Active Secret U.S. Security Clearance as of the first day of work.Why This Role MattersThis role is critical to ensuring electrified products and systems are supportable, maintainable, and ready for the field as the business grows and the technology mix expands. The Service Engineering Lead will shape both the team and the service strategy needed to support increasing customer deliveries, stronger field performance, and long term sustainment success across battery electric, hybrid electric, and battery pack related applications.This position requires eligibility to access classified information at the Secret U.S. Security Clearance level for which the U.S. Government requires U.S. Citizenship. The successful candidate must have eligibility to access classified information at that level.#GMDGM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.The selected candidate will be required to travel <25% for this role.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join UsWe believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Benefits OverviewFrom day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .Non-Discrimination and Equal Employment Opportunities (U.S.)General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at View phone number on click.appcast.io. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. #J-18808-Ljbffr General Motors