Customer Service Rep I

Customer Service Representative – Onsite Role | Jacksonville, FL

Ready to deliver exceptional customer support? Be the voice that makes a difference!

Join us as Customer Service Representative – Onsite Role | Jacksonville, FL

What's in it for you?

Connect & Assist: Provide assignment support for open/pending claims by contacting clients and contractors. Ensure accuracy: Document details across multiple systems with precision and care. Create impact: Deliver outstanding service that helps restore communities every day.

At Crawford, every claim represents a person and a community we help rebuild. As a Customer Service Representative, your strong communication skills, problem-solving ability, and customer service experience will ensure a seamless claims process and positive client experience.

This is your chance to be part of the One Crawford family—where your work truly matters.

Ready to make an impact through service and support? Apply today and help us restore lives!

Responsibilities

• Reviews dashboard for outstanding assignments.
• Contacts contractors for file status (site inspection, estimate upload, etc.).
• Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
• Completes customer service satisfaction surveys as required.
• Assists external clients with customer service inquiries.
• Participates in special projects or performs duties in other areas as requested.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.

Qualifications

• High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
• Demonstrated experience in customer service, administrative/clerical skills.
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Good interpersonal skills.
• Ability to work independently, with minimal supervision
• Strong work ethic

About Us

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
• Medical, Dental and Vision Plans - Prescription Drugs - HSA, HRA, and FSA Accounts - Paid Holidays, Vacation and Sick Leave - 401(k) Retirement Plan - Tuition Assistance - Paid Parental Leave - Supplemental Health Benefits
• Other Benefits currently available at no cost include:
• Enhanced Mental Health Support - Virtual Physical Therapy - Caregiving Services - Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

Training programs that promote continuous learning and career progression while enhancing job performance.

Sustainability programs that give back to the communities in which we live and work.

A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.