Care Coordinator

Are you a bilingual customer service professional looking for a high-impact, 100% remote opportunity to support patients navigating complex therapies? We are seeking dedicated bilingual Patient Access Care Coordinators to join our expanding team at Sonexus™ Access and Patient Support! In this rewarding virtual role, you will act as a vital lifeline for specialty pharmaceutical programs, helping patients dismantle financial and insurance barriers to access life-changing treatments. Salary: $19.99 - $20 per hour. Shift: First. Work hours: 8 AM - 5 PM. Education required: High School. Responsibilities Position Summary: Support specialty pharmaceutical programs by managing patient onboarding and qualification processes. This role handles high-volume patient intake, investigates coverage inquiries, and guides accounts from initial contact through to final determination. Key Responsibilities Handle inbound and outbound calls from patients and healthcare providers, striving for one-call resolution. Process new patient applicants, create accurate referrals, and manage accounts through the approval or denial process. Document detailed consumer profile information inside proprietary tracking software while actively conversing on the phone. Investigate patient or physician inquiries and place follow-up calls to communicate file updates. Deliver empathetic customer support while maintaining conversational control to provide clear educational strategies to callers. Ensure absolute compliance by identifying and reporting adverse health events within required regulatory timeframes. Requirements Full fluency in both written and spoken Spanish and English is strictly required. High School Diploma, GED, or equivalent work experience. 1 to 3 years of experience in a related professional field is preferred. Robust computer literacy skills, including swift data entry and complete proficiency with MS Office applications. Skills Managed Care Patient Care Coordination Vendor Management Qualifications Years of experience: 2 years Experience level: Experienced Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io . Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Randstad USA