IT Help Desk Specialist - Tier 1 Support
American Airlines Inc
American Airlines is hiring for a Help Desk Analyst to provide first-level IT support across hardware, software, and network environments. You’ll handle end-user issues via phone and ticketing, escalate when needed, and maintain awareness of system outages, ensuring timely communication to Level 2 teams. The role is part of the Information Technology team, with a focus on customer service, problem solving, and a 24x7 support posture. Phoenix-based on-site position with potential overtime. #J-18808-Ljbffr
Vacancy posted 2 days ago
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