IT Help Desk Engineer

Location: US remote. Pacific-hours overlap preferred








Youre the kind of person who helps others succeed.

Youre sharp resourceful and calm under pressurethe one people count on when technology misbehaves. You love solving problems restoring order and creating moments where others can breathe again because youve got it handled.

But lately you might be craving a team that matches your standardswhere doing great work and helping others thrive go hand in hand.

Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive we thrive too. We partner with small and mid-sized organizationsincluding nonprofitsto ensure their technology performs flawlessly so they can focus on what they do best.
Were a team that learns fast leans in and looks out for one another. Life here feels like being part of a great universityyoull grow quickly connect deeply and do work that truly matters.

Purpose--What Youll Do

Youll be both the frontline hero and trusted guide for our clients helping them succeed through technology that simply works.

Your days will include:

• Providing remote IT support across a variety of systems and platforms
• Solving complex challenges with patience curiosity and a service-first mindset
• Collaborating closely with teammates to create consistently excellent client experiences
• Continuously learning new technologies and sharpening your craft
• Heading onsite for hands-on installations configurations and troubleshooting as needed.

Who Thrives Here
Youll fit right in if you:

• Take pride in helping others succeed
• Love mastering your tools and improving your craft
• Communicate clearly and stay composed under pressure
• Are energized by teamwork and mutual respect
• Want to grow in a place where your success helps everyone win

Qualifications

Required:

• Must have 5 years minimum IT Help Desk
• Must have 3 years IT MSP experience
• Strong aptitude for Customer Service
• Ability to organize and manage multiple priorities
• Excellent analytical verbal and written communication skills
• Ability to adapt quickly to new technologies and changing business requirements
• Able and willing to collaborate as part of a team
• Respond to situations effectively maintaining poise and focus

Preferred:

• Certifications: CompTIA (A Network Security) Microsoft Associate/Expert VMware Apple Citrix
• Bachelors degree (in a related field) or equivalent experience
• Strong Networking Skills

Join a Team Thats All-In on Helping You Thrive

If youre ready to perform at a high level learn like crazy and make a real impact for the people you serveEndsight is where you belong.

Apply today and lets build something excellent together.

Youll Get

• Medical: Company pays 100% of the base plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays
• Career Pathing

AI Use Policy: While Endsight embraces AI as part of how we work we require that all written application responses reflect the candidates own thinking and voice. Responses that appear to be generated in whole or in substantial part by AI tools including those that are labeled signed or disclosed as AI generated may be disqualified from consideration. If you need an accommodation during the application process please contact us at .

Required Experience:

IC