Global Benefits Specialist

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. We’re looking for a Global Benefits Specialist to help support and scale benefits operations across a globally distributed workforce spanning multiple countries, entities, and employment models. This role combines global benefits administration, leave coordination, employee support, reconciliations, compliance, and cross-functional operational work. You’ll partner closely with Payroll, HR, Finance, brokers, insurance carriers, payroll vendors, and Employer of Record (EOR) providers to help ensure employees around the world receive accurate, timely, and well-supported benefits experiences. This is an excellent opportunity for someone looking to grow their career in global benefits. You'll gain exposure to benefits administration, retirement programs, leave management, vendor partnerships, compliance, and employee education across multiple countries and employment models within a fast-growing global SaaS company. About the Team Our Global Payroll & Benefits team supports employees across multiple countries, entities, and employment models. We partner closely with HR, Finance, external brokers, insurance carriers, payroll providers, and Employer of Record (EOR) partners to deliver accurate, compliant, and employee-focused payroll and benefits operations worldwide. We value operational excellence, collaboration, continuous improvement, and delivering a high level of care for the employee experience. What You’ll Do Benefits Administration Support the administration of global employee benefits programs across the U.S., Canada, Ireland, Brazil, Spain, and other international locations; Process enrollments, qualifying life events, status changes, and terminations across HRIS, payroll, and vendor platforms; Maintain accurate benefits records and identify discrepancies across systems; Coordinate with brokers, carriers, payroll providers, and EOR partners on day‑to‑day administration and employee inquiries. Open Enrollment & Employee Education Assist with planning and execution of global open enrollment cycles; Support employee communications, timelines, and system readiness activities; Facilitate virtual new hire benefits orientations and employee education sessions; Create and maintain employee‑facing materials, including benefits guides, FAQs, presentations, and enrollment resources; Support renewal preparation activities and utilization reporting. Global Retirement Programs Support administration of global retirement and savings programs, including U.S. 401(k), Canadian RRSP/TFSA/DPSP plans, and other country‑specific retirement or pension arrangements; Coordinate with retirement plan providers, brokers, Payroll, and Finance on enrollments, contribution processing, employee inquiries, and vendor‑related matters; Assist with retirement plan audits, compliance reviews, annual filings, and documentation requests from auditors and vendors; Maintain retirement‑related procedures, documentation, and employee‑facing resources. Employee Support Serve as a responsive and empathetic point of contact for employee benefits inquiries; Help troubleshoot enrollment, billing, eligibility, and vendor‑related issues; Escalate complex cases appropriately while ensuring a high‑quality employee experience. Assist with benefits billing reconciliations, enrollment, and 401(k) audits, eligibility reviews, and vendor invoice validation activities; Review deductions, eligibility files, and enrollment data across systems; Investigate discrepancies and document findings for resolution; Coordinate with Payroll and Finance to support accurate deductions and remittances; Support audit readiness and compliance documentation efforts. Leave of Absence Support Support the administration of leave of absence programs, including FMLA, parental leave, disability, medical leave, and country‑specific statutory leaves; Coordinate with leave administration vendors, Payroll, HR, and managers on leave timelines and payroll impacts; Maintain awareness of leave and benefits compliance developments impacting global employees. Global & EOR Support Coordinate with Employer of Record (EOR) providers on country‑specific benefits and statutory programs; Support benefits processes for international employees and contractors where applicable; Assist with documentation and process improvement initiatives across global benefits operations. Identify opportunities for process improvements and operational efficiencies; Help maintain standardized procedures and internal documentation. What Sets You Up for Success Required Qualifications 3–5 years of experience in benefits administration, HR operations, payroll operations, or a related field; Foundational knowledge of U.S. employee benefits programs, including medical, dental, vision, disability, life insurance, retirement plans, and leave administration; Experience supporting employee‑facing benefits processes and inquiries; Strong attention to detail, particularly in reconciliations, audits, and cross‑system reviews; Comfortable presenting information in employee orientations or virtual education sessions; Strong written and verbal communication skills; Ability to manage confidential and sensitive information with discretion; Comfortable working in a fast‑paced, remote, and globally distributed environment. Preferred Qualifications Experience supporting benefits programs across more than one country; Experience supporting retirement and savings programs, such as U.S. 401(k), Canadian RRSP/TFSA/DPSP plans, pension plans, or other country‑specific retirement arrangements; Exposure to retirement plan audits, compliance testing, annual filings, or vendor management is a plus; Familiarity with Employer of Record (EOR) provider environments; HRIS experience — Workday preferred; Vendor coordination experience (brokers, carriers, leave administrators); Experience in a high‑growth or global startup environment; CEBS, PHR, or equivalent HR/benefits certification or coursework. What Makes You Successful in This Role Employee‑first mindset with a strong sense of ownership and follow‑through; Strong organizational and problem‑solving skills; Clear communicator who can explain complex topics in a simple and approachable way; Collaborative team player comfortable working cross‑functionally; Comfortable navigating ambiguity and evolving processes; Eager to grow — you’re curious about benefits, open to feedback, and motivated to keep improving. Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $60,000 – $85,000 USD. What to Expect - Your Journey with Us Overall 10 Best Places to Work | HotelTechAwards (2025) Top 10 People’s Choice (2024) Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf‑blind, and deaf‑disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at View phone number on click.appcast.io or via email at View email address on click.appcast.io . Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. #J-18808-Ljbffr Cloudbeds