Intern, Freight Operations, Road US

DSV is the world's third largest supplier of global solutions in transport and logistics. Since 1976, DSV has evolved to provide transportation, storage, packaging, re‑packaging, processing, and clearing for all types of goods across more than 80 countries. DSV offers integrated services to customers worldwide. Location : Lancaster, TX Division : Road US Job Posting Title : Intern, Freight Operations, Road US Time Type : Part Time Summary At DSV Road, the Intern, Freight Operations gains hands‑on experience supporting the day‑to‑day execution of domestic transportation operations. This internship provides exposure to customer freight operations, carrier procurement, transportation brokerage, and supply chain execution while developing a foundational understanding of how freight moves from pickup through final delivery. Working alongside experienced Operations Account Managers and Carrier Sales Representatives, the intern assists with shipment tracking, carrier communication, customer service, freight documentation, reporting, and operational support. Through coaching, mentorship, and real‑world experience, the intern develops the knowledge and skills necessary to pursue a career in transportation, logistics, or supply chain management. Duties & Responsibilities Assist with monitoring freight shipments from pickup through final delivery to help ensure timely execution and customer satisfaction. Support daily transportation operations by coordinating with customers, carriers, and internal operations teams. Track shipment status and communicate updates to customers and internal stakeholders. Assist with sourcing qualified carriers for available freight and obtaining transportation rates. Support the preparation of customer quotes, carrier rate confirmations, and transportation documentation under the guidance of experienced team members. Maintain accurate shipment information within the Transportation Management System (TMS) and other operational systems. Verify shipment documentation, including Bills of Lading, Proofs of Delivery, rate confirmations, and other transportation records. Assist with carrier onboarding activities by verifying insurance certificates, operating authority, and other compliance documentation. Help identify and elevate shipment delays, service failures, and other transportation exceptions. Support resolution of routine shipment issues while learning effective problem‑solving and customer service techniques. Assist with scheduling pickups, deliveries, and appointments with customers and carriers. Maintain accurate operational reports, shipment metrics, and performance dashboards. Participate in continuous improvement initiatives by identifying opportunities to improve operational efficiency and customer service. Develop a working knowledge of transportation brokerage, carrier management, freight pricing, and logistics operations. Build professional relationships with customers, carriers, and internal business partners while delivering exceptional customer service. Participate in team meetings, training sessions, and professional development opportunities. Complete special projects and other duties as assigned. Education & Experience Currently pursuing an Associate's or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. Sophomore, junior, or senior standing preferred. Previous customer service, administrative, operations, or internship experience is preferred but not required. Strong interest in transportation, logistics, brokerage, or supply chain management. Basic proficiency with Microsoft Office applications, including Excel, Outlook, Word, and Teams. Ability to learn new technology platforms and business systems quickly. Skills & Competencies Strong organizational and time management skills. Excellent verbal and written communication skills. Strong attention to detail and commitment to accuracy. Ability to prioritize multiple tasks in a fast‑paced environment. Strong customer service orientation. Analytical thinking and problem‑solving abilities. Ability to work independently while collaborating effectively within a team. Willingness to learn transportation operations and brokerage processes. Adaptability and a positive attitude in a dynamic work environment. Professionalism and sound judgment. Basic computer and data entry skills. Physical Demands Primary work is performed in an office environment with extended periods of sitting and frequent use of a computer, keyboard, and telephone. The position also requires occasional standing, walking, reaching, bending, and lifting or carrying items weighing up to 15 pounds. Work Environment This position operates in a professional office environment supporting domestic transportation operations. The intern will work closely with operations professionals, carrier sales representatives, customers, carriers, and cross‑functional teams while receiving coaching and mentorship throughout the internship. The role requires the ability to manage multiple priorities, adapt to changing business needs, and work in a fast‑paced, deadline‑driven environment while developing a strong foundation in transportation and logistics operations. Compensation For this position, the base pay is $20.00 hourly. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Benefits Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. EEO Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV - Global Transport and Logistics