Residential Crisis Worker - Full Time

Residential Crisis Worker

Broadway Crossings, Crisis Residential Unit (CRU)

Pay rate : $22/hour

We provide all trainings to become MHRT-1 certified!

Location : Broadway Crossings, In-Person, South Portland, Maine

Job Summary: Join our vibrant team at Broadway Crossings Adult Crisis Residential. As a Residential Crisis Worker, you'll help individuals navigate crises, providing a safe and supportive environment for recovery. This role offers a meaningful impact in a collaborative and dynamic setting.

Broadway Crossings provides short-term, trauma-informed, stabilization services to adults experiencing a mental health or co-occurring crisis in a home like environment as an alternative to psychiatric hospitalization. The Residential Crisis Worker (RCW) position provides direct care to our clients, working as part of a team, including listening support, assisting treatment plan goal work, consulting with clinicians, administering medication, medical record documentation, facilitating group activities and housekeeping duties.

Key Responsibilities:

• Client Support: Provide respectful and professional support to clients, helping them achieve crisis stabilization goals.
• Safety and Well-being: Ensure the safety of clients, staff, and community members.
• Community Connection: Liaise with community resources for comprehensive client support.
• Group Facilitation: Lead recreational and therapeutic activities.
• Medication Administration: Administer medications per CRMA guidelines.
• Documentation: Maintain accurate and timely client service records.
• Residential Support: Provide a comfortable and welcoming home-like environment.
• Professional Development: Engage in ongoing training and development.

Schedule : This is a full-time, 40 hours/week position.

We have 2 shifts open.

Qualifications :

• Associates Degree or higher education course completion equivalency or High School Diploma with related experience required (see below)
• Encouraged to apply: anyone with MHRT-1/C/CSP, CRMA, DSP, CNA, PSS certification; related work or training in mental health, harm reduction/recovery field, healthcare, education, care-giving, customer service or residential services
• Must be able to obtain MHRT-1 and CRMA certification within 6 months of hire date (training provided)
• Solid oral and written communication, teamwork, passion to help others, computer literacy and strong organizational skills
• A good driving record and valid driver’s license are required, this position involves some driving
• Must be able to pass criminal background, child protective service check, sex offender check, CNA registry check and must not be on the state or federal suspension or disbarment list
• Must be able to pass pre-employment physical including ability to exert moderate physical effort with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and frequently lift and carry material weighing up to 25 pounds
• Must be able to pass pre-employment TB screen and provide proof of immunization or immunity against rubeola (measles), mumps, rubella (German measles), varicella (chicken pox), influenza, and hepatitis B (optional). Medical exemption may be accommodated with a written statement from a licensed medical professional. TOA may assist with obtaining vaccines or proof of immunity if needed.
• Driving may be necessary to attend meetings and trainings and for the occasional need to meet with clients offsite and within the program service area. This may include transportation of clients or driving to agency location to complete work. A good driving record is required .

Why Join Us?

• Impactful Work: Help individuals in crisis find stability in a home-like environment.
• Collaborative Team: Work with professionals dedicated to making a difference.
• Growth Opportunities: Access continuous learning and development within our crisis programs.
• Supportive Environment: Contribute to a culture valuing safety, respect, and professional growth.
• Compensation: Competitive pay, full time schedule with full benefits package provided.

If you're passionate about helping others and want to make a real difference, we encourage you to apply!

Benefits : Our benefits include but are not limited to:

(offered to full-time and part-time employees)

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit,

Who we are …

The Opportunity Alliance is “Helping People Reach for a Brighter Future”.

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:

• Mental Health & Wellness
• Community Building
• Family & Early Childhood Education
• Economic Resources

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