Senior Supervisor, Housekeeping

Senior Supervisor, Housekeeping

Perform supervisory duties in the care, cleaning, and general housekeeping of several buildings, residence areas, or sections of large buildings of Duke University; hire and train new employees; conduct first step grievance hearings.

Staff Supervision and Development- 75% of Effort

• Provide leadership and direct supervision to housekeeping staff, ensuring high-quality cleanliness and sanitation standards throughout the facility.
• Establish and maintain housekeeping schedules and assign employees to areas for various housekeeping duties; conduct comprehensive inspections to check the completion of work assignments.
• Ensure that assignments are appropriately staffed and that employees have adequate supplies and equipment for the completion of tasks.
• Conduct regular meetings to communicate goals, expectations, organizational updates and general housekeeping procedures with personnel of the assigned area; recommend and implement procedure changes.
• Perform various personnel functions including, but not limited to, hiring, terminations, promotions, transfers, and vacation schedules; conduct first-step grievance hearings.
• Address performance issues promptly and professionally through coaching, counseling, or corrective actions.
• Monitor and ensure the training of new housekeeping employees on cleaning protocols, safety standards, and proper use of cleaning equipment.
• Identify skill gaps and provide continuous training opportunities to enhance staff performance.
• Monitor and evaluate staff performance, providing constructive feedback and recognition for exceptional work, in line with organizational policies.

Housekeeping Leadership 5%

• Maintain records and submit reports concerning personnel, equipment, supplies, expenses, and general housekeeping activities.
• Ensure adherence to workplace policies, health regulations, and environmental safety standards.
• Develop and enforce procedures for cleaning and maintaining all areas, including restrooms, dorms, and common areas.
• Work closely with other departments to coordinate cleaning schedules and address specific needs or complaints.
• Foster a positive team environment by promoting open communication and teamwork.

Problem Solving and Decision Making 10%

• Take necessary action to correct any mechanical, structural, or electrical condition needing repair or replacement.
• Respond to unexpected situations (e.g., staffing shortages, facility emergencies) by reallocating resources efficiently.
• Implement solutions to improve workflow, enhance efficiency, and maintain quality standards.

Resource Management 10%

• Oversee inventory of cleaning supplies and equipment, ensuring availability and proper usage.
• Recommend procurement of new tools or supplies to meet operational needs.

Other- 5% of Effort

• Perform related duties as assigned or required to meet departmental, Division, and University goals and objectives as assigned by their Supervisor, Director, or respective designees.

Anticipated Pay Range: USD $20.20 to USD $32.31.

Duke University provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.