Accounts Receivable Supervisor, Commercial

Summary The role monitors work queue volumes daily, adjusts team member schedules according to the strategic direction and goals set forth by management, and identifies trends for escalation. Monitors daily team performance and quality assessments, continuously working to improve people, processes, and technology across the team. Does this position require Patient Care? No Essential Functions Monitors work assigned to team members, proactively identifying high‑risk accounts receivable requiring prompt attention. Identifies, escalates, and solves technical and operational problems; understands and recognizes broader impact across the department in conjunction with payer rules and regulations. Completes evaluations timely and coordinates team member coaching and training. Onboards and motivates team members, connecting daily work to Mass General Brigham and RCO mission. Evaluates work performance and completes productivity/quality assessments in a timely manner, including transparent communication on results. Conducts frequent huddles and at least bi‑weekly 1:1s to facilitate feedback from team members and ensure alignment with Patient Financial Services goals. Supervises effective billing and follow‑up team members to support timely charge review and claims submission in addition to no response, denial, and appeal follow‑up, minimizing account touches. Identifies, analyzes, and follows up on payer issues and denial trends, interacting with payer representatives and others to ensure accurate and timely follow‑up. Education High School Diploma or Equivalent required Experience Leading others 0–1 year required Relevant finance, accounting, denials, patient financial services 2–3 years required Knowledge, Skills and Abilities Strong accounting knowledge and understanding of accounting theory. Knowledge of generally accepted accounting procedures and principles supervising. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Excellent problem‑solving and decision‑making skills. Strong written and oral communication skills. Strong attention to detail and organization. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr Mass General Brigham (Enterprise Services)