(USA) Store Manager - Supercenter

Responsibilities Develops, communicates and leverages a strategic vision aligned with company market and local plans and tactics to direct the management team and hourly associates in facility operations, merchandising, and company direction. Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high turnover, significant engagement issues, inexperienced associates, and recruiting challenges in a highly competitive market requiring ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and belonging mindset in the workplace across multiple levels of the organization. Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, and leveraging necessary resources for complex, time‑sensitive requests. Reviews company policies and procedures, teaches and drives consistency in responsiveness and resolution across managerial levels, and provides resolution for associates including proactively seeking out associate comments and concerns by meeting with associates in their work areas. Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues, effectively navigating an environment with challenging compliance requirements and high levels of necessary controls. Develops and maintains relationships with federal, state, and local officials, holding hourly associates and managers accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, and developing and implementing action plans to correct deficiencies. Provides direction and guidance on executing company programs and strategic initiatives. Initiates, directs, and participates in community outreach programs in a high‑visibility, potentially high‑profile, dynamic environment with the possibility of significant media attention, requiring ongoing engagement and a high interface with the community and corporate. Encourages and supports associates and managers in serving as good members of the community, establishing and maintaining relationships with key individuals or groups in the community and media as the company's representative, presenting the company's perspective to various external organizations, following media guidelines, navigating organizational resources, and championing company‑sponsored programs, events, and sustainability efforts to associates, customers, and the local community to emphasize the facility as part of the community. Drives the financial performance of the facility by ensuring that sales and profit goals are achieved, maintaining a strategic, holistic, and analytical business perspective, anticipating and accounting for key performance indicators, executing process improvements and productivity tools, leading the management team in controlling expenses to ensure they are indexed to sales, interfacing with market teams to drive margins and increase sales, developing and implementing plans to correct any deficiencies in financial performance, overseeing the creation of budgets, and leading the analysis of economic trends and community needs for budget forecasting. Enforces and provides direction to hourly associates and managers within a highly challenging labor environment, for example, significant recruitment and engagement issues, high turnover, and proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Drives sales in the facility by accounting for multiple dynamic indicators, including external environment, merchandising, customer and associate base, replenishment, sales windows, and ensuring effective merchandise presentation, accurate and competitive pricing, proper signage, and inventory levels. Ensures effective budgeting and forecasting of sales and economic trends. Ensures the success of the Academy training environment and store standards by meeting store requirements defined in the Academy store standards and SOPs, creating an engaging environment that supports associate engagement, providing job shadowing opportunities, acting as a culture champion, engaging customers, and maintaining high customer service levels. Serves as a visible operations champion in the Academy program, welcoming new trainee groups, speaking on relevant business experience, advocating across supported markets, and participating in talent planning and succession planning. Provides overall direction by analyzing business objectives and customer needs, developing, communicating, building support for, and implementing business strategies, plans, and practices, analyzing costs and forecasts, incorporating them into business plans, and determining and supporting resource requirements. Evaluates operational processes, measures outcomes, identifies improvement opportunities, promotes a customer environment, and demonstrates adaptability and continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce, diagnosing capability gaps, recruiting, selecting, developing talent, supporting mentorship and succession planning, and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics, integrating values into all programs and practices, developing consequences for violations or noncompliance, and supporting the Open Door Policy. Builds high‑performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. Maintains and promotes the highest standards of integrity, ethics, and compliance, models the company values to support and foster culture, holds oneself and others accountable, supports the goal of becoming a regenerative company, and makes a positive impact for associates, customers, members, and the community by eliminating waste, participating in local giving, and serving clients while balancing short and long‑term priorities. #J-18808-Ljbffr Walmart