Service Desk Technician

Job TitlePay Range: $27hr - $32hrRequirement/Must Have1-2 years of customer support and/or customer service work experience.Associate degree in Information Technology, Computer Science or a related discipline from an accredited college or university.Equivalent combinations of education and experience may be considered.ResponsibilitiesServe as the initial point of contact for customers seeking technical assistance via phone, chat, email or in person.Provide immediate on demand technical support for VIP users relating to system performance and availability.Monitor the Service Desk ticket queue, resolve tickets and escalations.Resolve problems and/or requests; install, configure and maintain all PC related hardware and systems including troubleshooting and diagnosing network problems.Install and test hardware and peripheral components; load appropriate software packages such as operating systems, networking components and office applications.Provide customization and adaptation of existing programs that meet users' requirements.Evaluate system potential by testing compatibility of new programs with existing programs.Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.Maintain the inventory for the refresh program and run reports for the computers and laptops in the environment.SkillsAbility to follow instructions.Excellent communication skills – both verbal and written.Self-motivated with attention to detail.Ability to maintain effective working relationships with personnel from various agencies, other staff and vendors.Ability to engage in multiple initiatives simultaneously while working independently.