Nurse Assistant/Patient Experience - Acute Care Elderly

Patient Care Associate

Position Summary: Under the direct supervision of a Nurse, contributes to the delivery of patient-centered care through: Performance of selected day-to-day patient care activities. Maintenance of an environment that is functionally and aesthetically conducive to patient well-being. Demonstrates unit/area-designated competencies. Interacts with patients considering their developmental, age-specific, and cultural spiritual preferences.

Responsibilities:

• Performs specific patient care interventions as delegated by the RN in effort to identify/attain treatment goals.
• Delivers compassionate support, attention, and assistance to patients and families.
• Provides physical support for patients with daily activities and personal hygiene, including bathing, showering, feeding, dressing, getting out of bed, using the toilet, walking, standing or exercising.
• Ensures compliance with all health care regulations, including HIPAA and OSHA.
• Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols.
• Performs other related job duties as requested.

Patient Experience:

• Conduct routine patient rounds to identify concerns, improve communication, and recover service issues before patient discharge.
• Work with the patient, family members, and medical staff as an advisor to facilitate the resolution of care issues.
• Provide follow-up services to patients to ensure optimal customer service.
• Document, analyze, and implement programs that address patient concerns and help increase customer satisfaction.

Required:

• High School Diploma or equivalent
• Formal education or training in a medical careers program OR enrollment in nursing school OR two or more years' experience in a Patient Care Associate/Nurse Assistant role
• BLS certification from American Heart Association (AHA), American Red Cross (ARC), or Canadian equivalent, is required before start date and valid at least 60 days beyond start date

Preferred:

• Certified Nursing Assistant (CNA) certification
• One-year prior work experience in a patient care environment
• Previous process improvement and customer service experience in a healthcare environment