Remote Benefits Representative

As a full-time Remote Benefits Call Center Representative, the successful candidate will assist employees by answering incoming calls to explain healthcare, retirement, and other benefit options while managing a steady call volume and performing back-office tasks such as claims processing. Key responsibilities: Help participants understand plan options and provisions Respond to client inquiries via phone and web, documenting calls in the case management system Complete customer-related transactions with limited supervision while meeting accuracy and timeliness standards Required qualifications: Previous call center experience handling high-volume calls Experience with healthcare or employer benefits is highly preferred High school diploma or GED Proficiency in keyboarding and MS Office Ability to work independently with minimal supervision