Shop Supervisor

Job Description

Job Description

We are looking for a learning and development leader to strengthen workforce capability across our manufacturing operations in Richmond, Virginia. This role will shape practical training experiences that help production teams work safely, efficiently, and with confidence while supporting long-term employee growth. The position partners closely with operational and people leaders to build structured development programs, improve readiness for new processes and equipment, and promote a strong culture of continuous learning.

Responsibilities:
• Create and deliver training programs for new production employees and team members moving into different roles within the operation.
• Maintain training compliance by overseeing documentation, records, and reporting across learning and HR-related systems.
• Administer the learning management platform, keep curricula current, and ensure training materials remain accurate, controlled, and ready for audit review.
• Prepare dashboards and compliance updates for leadership, follow up on upcoming recertifications, and escalate gaps when action is needed.
• Standardize instructional documents, job aids, and skill assessments so they reflect current procedures and engineering changes.
• Partner with cross-functional teams to support product launches, process updates, equipment startup activities, and workforce readiness planning.
• Build development pathways that expand employee skills, support progression, and sustain shop-floor capability programs over time.
• Lead and coach trainers by setting expectations, coordinating training schedules, and driving consistent delivery across shifts or locations.
• Evaluate performance trends and learner feedback to improve program effectiveness, address skill gaps, and strengthen individual learning journeys.
• Contribute to broader employee development efforts by collaborating with department leaders and assisting with additional learning initiatives as business needs evolve.• At least 5 years of experience in learning and development, training operations, human resources, or a closely related function within a manufacturing or operational environment.
• Demonstrated ability to develop onboarding, skills training, and employee development programs for frontline or production teams.
• Experience working with HRIS and learning management systems, including training records administration and compliance tracking.
• Strong knowledge of onboarding practices, employee relations considerations, and HR administration processes that support workforce development.
• Ability to analyze capability gaps and translate operational needs into effective training plans, tools, and learning content.
• Proven leadership skills with experience guiding trainers, collaborating across departments, and influencing stakeholders at multiple levels.
• Strong organizational skills with attention to detail, documentation control, and deadline management in a fast-paced setting.
• Effective verbal and written communication skills with the ability to present information clearly to employees, leaders, and cross-functional partners.