IT Helpdesk Technician

Helpdesk Technician

This position will provide support services for a high-paced professional organization under the guidance and direction of the Sr. Director of IT. The successful candidate will have the ability to define IT issues and clearly communicate proposed solutions to end users. The Helpdesk Technician provides IT technical support to users in a professional, customer service driven organization. Participates in the local and remote support of desktops, laptops, tablets, iPhones, VoIP phones, and cloud-based system configurations and deployments.

Stellar customer service skills combined with the ability to professionally interface and communicate (both written and verbally) with internal customers (coworkers & management) and vendors in a clear, concise, and professional manner are paramount to the success of this role.

Demonstrated history of successful problem-solving skills in a collaborative, deadline driven environment with the ability to handle multiple priorities.

Outstanding attention to detail and organizational skills are needed to identify and implement appropriate solutions.

Dependable, reliable and ability to work independently and as part of a team.

Generalist knowledge in various IT areas, such as desktop support, cyber security, and methods used in those areas.

Perform fixes on remote computing equipment, peripherals, and wireless and cell devices.

Tests fixes to ensure problem has been adequately resolved.

Maintain daily desktop support operations for office and field team members, which may include but are not limited to configuration, deployment and troubleshooting of all workstations, mobile devices, software, operating systems, and applications.

Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of workstations, laptops, tablets, iPhone, mobile devices, and printers.

Maintain workstation security patches, virus updates and software updates.

Onboard new team members in IT best practices and policy. Stand up desktops, mobile devices, create software accounts and assist in the training and orientation of new team members in the use of hardware and software.

Maintain an accurate inventory of all PCs, mobile devices, printers, software, licenses, and related equipment.

Support telephony adds, moves and changes as required.

Interact with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops

Perform hands-on fixes at the desktop level.

Other duties as assigned

Completes annual compliance and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of duties.

Adheres to the Organizations Policies and Procedures regarding the Compliance Program of the organization and is timely in reporting any possible concerns.

Follows all local, state and federal regulations as they pertain to the position.

Adheres to the Organization's Policy and Procedures covering Privacy and Security in Compliance with HIPAA regulations.

Integrity: Doing the right thing even when nobody is looking.

Compassion: Demonstrate care and empathy in all our interactions.

Inclusiveness: Create a diverse environment that is welcoming and accepting.

Growth: Explore opportunities for learning and change.

Generosity: Give of oneself to benefit others.

Respect: Value the worth of each person.

Relationships: Develop meaningful connections with one another.

Stewardship: Commit to use our resources wisely.