Analyst, Customer Operations

Customer Operations Analyst

The Customer Operations Analyst is responsible for working with the customer to align expectations and operational performance. This position is responsible for identifying and executing on opportunities to improve on service and cost for the customer. The person in this role will manage and ensure execution of customer promotions and major events.

Essential Job Duties & Responsibilities

• Identify opportunities to improve service into consignee and customer locations; create and implement solutions based on findings
• Provide reporting and actions using standard CJ tools for carrier performance, consignee performance, and volume spike impacts
• Respond to all Customer requests for information
• Facilitate regularly scheduled customer phone meetings, including updating customer action item registers
• Ensure customer promotions and events are communicated internally and executed flawlessly
• Manage performance to Retailer expectations
• Partner with CJL Warehouse and customer manufacturing shipping locations ensure volumes can be supported
• Support Customer invoicing processes
• May be required to be on call and work as part of a Saturday rotation
• Perform other related job duties as assigned or required

Required Qualifications

• Bachelor's degree
• 3 years of experience in transportation or a service related position
• Strong skills in MS Excel

Preferred Qualifications

• Bachelor's degree with specialization in Logistics, Transportation or Supply Chain Management
• TMS experience
• Google and MS PPT experience

Physical Requirements

• Sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Pay, Benefits and More:

• Salary: Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum salary of $58,000, but actual base pay will depend on the successful candidate's skills, qualifications, and experience
• Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE Growing company with a performance record that continues to climb!
• Open-door work environment
• High Performance culture with a focus on a growth mindset where continuous improvement is embraced
• Opportunities for advancement!

Work Environment

• This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.
• The work environment is typically quiet to moderate in noise level and is climate controlled.
• This is a hybrid role based out of our (Des Plaines, IL) office. Regular, on-site presence is required (4) days per week or as otherwise directed by the company.
• Flexible hours may be required to support deadlines or cross-functional collaboration.

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.