General Manager

General ManagerOur General Managers must be able to manage people and ensure accountability. To be successful in this role, an individual should possess strong leadership skills, drive productivity, manage daily operations and ensure profitability for their store location.Essential Job Functions:Responsible for driving high levels of customer satisfaction, retention and growthParticipate in the screening and selection process for staffing needs of store locationEnsure training procedures and evaluations are adhered to, while identifying and developing top talentFoster a safe, positive and fair work environment by driving accountability to ensure that company policies and procedures are followed without exceptionDevelop employee schedules while adhering to budgeted payroll hoursResponsible for ensuring payroll is accurate and timelyEnsure all tools and logs are being used to maintain high levels of operational equipment used by the customersMaintain a continual focus on store cleanliness and the availability and functionality of ancillary items such as laundry carts, folding tables and televisionsEnforce safe practices to prevent accidents and injuries inside and outside of the storeAbility to manage emergency situations such as fires, floods, severe weatherEnsure security alarms and surveillance equipment are operationalEnsure adequate levels of inventory are in stock are maintained; accurately conducting inventory counts; ensure a good visual presentation of products is always maintained.Responsible for ensuring all logs are being used to report equipment and building maintenance issuesConduct frequent audits of preventative maintenance tasks; such as lint screen cleaningsImmediately escalating hot water, heating, air conditioning and other equipment problems; and the ability to troubleshoot equipment problems and perform minor repairsTraining employees in processing retail sales and upselling customersContinual focus on keeping associated costs low (proper selection of washers/dryers, detergent use, card use)Accurate and honest reporting of all information; immediately notifying District Manager of any discrepanciesQuickly responding to VTM and bill changer problems, even when off dutyParticipation in and execution of promotional programs; ensure that procedures in collecting coupons, forms or other information are followed and promotional logs are used accuratelyResponsible for ensuring accurate and timely retail sales and other information is submitted on a weekly basisExecution of initiatives to improve the store financial performance; suggesting ways to improve sales or reduce costs.Job Requirements:Must have 3 or more years of experience in retail salesMust have at least 2 years of experience leading a teamMust be willing to submit to drug and alcohol screenings when requestedMust be able to stand for up to 8+ hours at a time for a shiftMust be able to lift 35 poundsMust be able to communicate with all customers and associates in a professional mannerAbility to resolve customer issues/complaints in a fashionable and timely mannerAbility to train all store associates in their assigned tasksAbility to work a flexible scheduleOur managers typically are scheduled 4 weekdays and 1 weekend day (45 hours a week) each week as a baseline. Typically working Monday, Tuesday, Thursday, Friday & Saturdays. Our managers on occasion may need to cover a different shift (including overnight hours) if the business dictates.Our managers make up a large part of our direct customer facing service providers, this would include assisting customers with everyday needs in a laundromat setting, completing customer wash, dry & fold drop off orders as well as keeping the store clean and presentable.