Collections Specialist

SAFCO is seeking motivated, customer-focused professionals to join our team as Collections Specialists at our Pompano Beach headquarters. In this role, you will work directly with customers who have fallen behind on their automobile loan payments. By listening to their circumstances, explaining available options, and negotiating workable solutions, you will help customers move forward while protecting the interests of the Company. Previous collections, call-center, customer service, sales, banking, or financial-services experience is helpful, but we are also prepared to train candidates who demonstrate strong communication skills, sound judgment, resilience, and a desire to succeed. Bilingual ability in English/Spanish or English/Portuguese is helpful but not required. What You'll Do Communicate with customers regarding past-due automobile loan payments through outbound dialer campaigns, manual calls, and incoming calls. Listen carefully to understand the circumstances contributing to a customer's delinquency. Work with customers to identify practical payment solutions that support both the customer and the Company. Explain the importance of maintaining payments and rebuilding credit in a clear, respectful, and helpful manner. Negotiate payment arrangements and secure commitments while maintaining positive customer relationships. Accurately document customer conversations, payment arrangements, and account activity. Perform basic skip tracing to locate customers and obtain updated contact information. Manage assigned accounts and follow-up commitments with consistency and attention to detail. Follow the Fair Debt Collection Practices Act, Company policies, and established quality-assurance standards. Participate in training, coaching, and performance-development activities. Assist with other responsibilities and team initiatives as needed. What Will Help You Succeed Strong verbal communication and active-listening skills A professional, respectful, and customer-focused approach Confidence handling challenging or sensitive conversations Sound judgment and practical problem-solving ability Persistence, emotional resilience, and a positive attitude The ability to negotiate solutions and gain customer commitment Strong organization, follow-through, and attention to detail Comfort working with computers and learning new systems Coachability and a willingness to apply feedback The ability to work effectively in a structured, goal-oriented environment Bilingual ability in English/Spanish or English/Portuguese is a plus Why Build Your Career at SAFCO? At SAFCO, our purpose is reflected in three words: Potential. Opportunity. Prosperity. We recognize your Potential , provide the training and Opportunity to develop it, and help you build the skills and experience that can lead to long-term Prosperity . As a member of our team, you can expect: Comprehensive initial and ongoing training Supportive coaching and professional development Opportunities for career growth within collections, servicing, operations, and other areas of auto finance Competitive compensation and performance-based earning opportunities A professional, fast-paced, and collaborative work environment Medical, dental, and vision coverage Company-paid and voluntary life and disability insurance A 401(k) retirement savings plan Paid time off and paid holidays Employee wellness, recognition, and community-involvement programs An onsite position in our modern Pompano Beach corporate headquarters SAFCO is an Equal Opportunity Employer and a drug-free workplace. Explore Life at SAFCO on LinkedIn Follow our team, culture, community involvement, and career opportunities. #J-18808-Ljbffr