Service Supervisor

The Hiller Companies, LLC has an immediate opening for Service Supervisor. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: The Service Supervisor is responsible for overseeing the day-to-day operations of the Service Department team. The supervisor will provide tactical support to achieve operational objectives while ensuring customer satisfaction remains a key priority.

Key Responsibilities

• Team Leadership & Development:
• Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work.
• Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment.
• Provide guidance on new employee training and conduct periodic performance reviews.
• Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees’ development.
• Motivate team members and track their continued development and training.
• Work with other Hiller support teams to ensure smooth operations of Service Department functions.
• Assist in building a high-performance team that operates efficiently and effectively.
• Customer Relationship Management:
• Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction.
• Support sales efforts by providing technical expertise and participating in customer interactions when needed.
• Service Operations:
• Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs.
• Ensure technicians are correctly charging their time to assigned jobs for accurate costing.
• Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls.
• Monitor and ensure that team members maintain up-to-date required certifications.
• Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians.
• Health & Safety:
• Promote a culture of safety within the team and ensure compliance with safety protocols.
• Work with Safety partners to ensure employees have the required tools and PPE for their work.
• Conduct regular safety briefings and address any safety concerns promptly.
• Additional:
• Assist in managing multiple ongoing tasks and projects simultaneously.
• Provide regular updates to the Service Manager on team performance and operational challenges.
• Other duties as assigned.