Representative I, Cust. Svc. - Administration

Customer Service Rep

As a Customer Service Rep, your primary objective is to schedule all shipments with various carriers to ensure timely delivery of product. You will work closely with the terminal, warehouse, cargo service team and outside carriers. The Customer Service Rep position is onsite, with no remote work. Must be flexible to work different hours including weekends.

Responsibilities

Containers:

• Engage in regular communication with clients and trucking companies.
• Request purchase orders for drayage company to pick up containers.
• Provide drayage company the purchase order to ensure containers will be retrieved upon line release.
• Monitor vessel ETA at the port and dispatch trucks.
• Check the Port system for last free day for containers.
• Print new delivery orders sent by customers.
• Enter new bookings into inventory system.
• Enter cargo stripped from containers into the inventory database.
• Track containers to ensure they have been returned to avoid additional fees.
• Log and resolve any issues and or cargo discrepancy.
• Respond to e-mails and missed calls.
• Provide customer cargo order.
• Handle customer inquiries

Railcars:

• Receive customer release orders.
• Request railcars from PTRA /TGS UP upon receipt of cars provide information to warehouse for loading
• Issue transaction, send to customer with updated inventory.
• Prepare labor slips for additional billing.
• Review AP invoices to ensure GSM is charged correctly.
• Send daily receiving and loading reports.
• Prepare daily truck / container logs for management.

FTZ Admissions:

• Respond to customers request to enter cargo into FTZ.
• Request cargo information if not provide.
• Provide customer with GSM FTZ admissions information to enter cargo into FTZ through US Customs.
• Verify all cargo documents from customers (Commercial invoice, form 3461, Mill Certifications) to ensure it mirrors the E-214 on file with US Customs.

What You'll Need

Two (2) plus years of customer service experience. Strong communication skills (verbally and written) Proficient in Microsoft Office Suite and other relevant software. Ability to manage multiple priorities, work effectively under pressure and meet tight deadlines. High professionalism, integrity, and discretion in handling confidential information. Bilingual Spanish is a plus but not required.

Working Condition

Primarily office-based role with occasional standing and walking. Occasional lifting and moving of up to ten (10) pounds may be required. Moderate exposure to inclement weather/elements and quiet to moderate noise level in the office. Local travel may be required less than 10% of the time. Ability to work extended hours, weekends, or holidays as needed.